01-18-2012 09:43 PM - last edited on 01-19-2012 11:19 AM by Nesvic
Doing a quick test with the Western Digital Data LifeGuard Diagnostics - DLGDIAG for Windows, it came up with error messages and stopped then and there. What did the message mean? What should I do next? I am doing the extended test at the momemt. Will it fix all the errors found?
Quick Test on drive did not complete! Status Code = 07 (Failed read test element), Failure Checkpoint =97 (Unknown Test) SMART self-test did not complete on drive!
Test Option: QUICK TEST
Model Number: WDC WD15EARS-00S8B1
Unit Serial Number: WD-[Deleted]
Firmware Number: 80.00A80
Capacity: 1500.30 GB
SMART Status: PASS
Test Result: FAIL
Test Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3!
Test Time: 20:53:15, January 18, 2012
Solved! Go to Solution.
01-21-2012 09:11 PM
Thanks! I have contacted the supplier who said that there was usually a 3-years warranty. I bought it more than one year ago. I hardly used it until lately. I have been worried the warranty had lapsed.
01-23-2012 04:22 PM
I've just realized from the RMA that I have to send the drive to Malaysia from Australia of which the freight would cost me more than buying a new drive. I wonder why they don't have a local point to collect the faulty drive. I am very disappoiinted. I bought the drive in Australia. Why would the warranty require me to send it overseas.
01-24-2012 03:20 PM
I bought it from a local wholesaler. I am a retailer. For this particular one, I actually intended to use it myself. Owing to being busy, I had overlooked my own problems though I noticed the problem of the drive not long after I bought it while I had to look after clients' problems first . This purchase was done more than one year ago. Perhaps this could be their argument. By law here, the suppliers here only need to be responsible for one year warranty.