In a current of month I write letters in support of WD Europa and USA, speaking about a problem with disk WD, and not to time have not received the answer!! It that, such policy WD of support of service for buyers from Russia??
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"I disturb you on the following arisen problem.
In 5.2009 me the hard disk in Russia WD5000BEVT (s/n WXN409S74256) has been bought. It has been got in Internet-shop http://magel.ru, in two months this shop has closed, and in two months the got disk has ceased to work. At the reference to site administration http://magel.ru to me have told that a direction computer accessories they have closed in connection with crisis and help me can nothing (- documents all are lost) and have advised to address in a distributor at which in due time did purchases - www.lanit.ru as later I have found out they are almost the largest distributors of production Western Digital. I have contacted this www.lanit.ru, to be exact with Katrova Julia (- assistant Lilija Sigitulina) and has told to it about the arisen problem, on what the answer has been received - address in the authorised service centre Western Digital, on a question - "where it is?" I have received the answer - "We do not know!" . After short searches it is found out that interests of service Western Digital are represented by the company http://www.irp.ru, having called there I has received the answer - "With persons (-consumer) we do not work! Call in the Russian representation WD!!". I have called there, technical expert Oleg Leontev on my questions - "What to do and where to address?" In the playful form I have answered "I do not know!" But www.lanit.ru at a certain
hard line should take from you these goods back, or the service centre http://www.irp.ru/- as at them exists the arrangement on cooperation - that is Kotrova Julia has intentionally misled me, having told to me that -" Don't know of authorised service centres WD ".
The hard disk is identified on the world database of production Western Digital that a guarantee the reference in any world service the centre on their repair already is, moreover - on a database http://lanit.ru it too is registered as sold through this firm. All companies, which participated in sale to me not the qualitative goods - refuse in its service!! I ask you to understand with a current situation!!
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Best **bleep**ing warranty regards from Russia, Alexey.
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