Quick Test on drive did not complete! [ Edited ]

[healer]

Doing a quick test with the Western Digital Data LifeGuard Diagnostics - DLGDIAG for Windows, it came up with error messages and stopped then and there.  What did the message mean?  What should I do next?  I am doing the extended test at the momemt.  Will it fix all the errors found?

Quick Test on drive did not complete! Status Code = 07 (Failed read test element), Failure Checkpoint =97 (Unknown Test) SMART self-test did not complete on drive!

Test Option: QUICK TEST

Model Number: WDC WD15EARS-00S8B1

Unit Serial Number: WD-[Deleted]

Firmware Number: 80.00A80

Capacity: 1500.30 GB

SMART Status: PASS

Test Result: FAIL

Test Error Code: 06-Quick Test on drive 3 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 3!

Test Time: 20:53:15, January 18, 2012

[DavidSucesso]

you should use the warranty for your drive... its seems that is developing bad sectors

please install hard disk sentinel and see that particular drive

[healer]

Yes, the extended test which took more than 8 hours showed bad sectors which couldn't be fixed.

[DavidSucesso · Accepted solution]

yep its confirmed that you have a bad drive :/

use the warranty plz

[healer]

Thanks!  I have contacted the supplier who said that there was usually a 3-years warranty.  I bought it more than one year ago.  I hardly used it until lately.  I have been worried the warranty had lapsed.

[healer]

I've just realized from the RMA that I have to send the drive to Malaysia from Australia of which the freight would cost me more than buying a new drive.  I wonder why they don't have a local point to collect the faulty drive.  I am very disappoiinted.  I bought the drive in Australia.  Why would the warranty require me to send it overseas.

[DavidSucesso]

did you bought it in some store?

the store should handle rma process if you have the receipt

[healer]

I bought it from a local wholesaler.  I am a retailer.  For this particular one, I actually intended to use it myself.  Owing to being busy, I had overlooked my own problems though I noticed the problem of the drive not long after I bought it while I had to look after clients' problems first .  This purchase was done more than one year ago.  Perhaps this could be their argument.  By law here, the suppliers here only need to be responsible for one year warranty.