True Image WD Edition - installation problem with a WD Drive? [ Edited ]

[MurphsWorld]

Hi,

I have a Windows XP Professional on a Lenovo T410 laptop.
My Lenovo HAS a WD drive model number WD3200BEKT and the drive works fine.

Issue occurs attempting to download and install the free version of Acronis software from the WD site.

I download the software fine, it's when I doubleclick the executable, tih_s_e_14157.exe, it starts the Windows Installer and then the Acronis software checks to see if there is a WD drive on the laptop.

I then receive:
"To install this product, at least one Western Digital drive should be installed in your system. You can purchase an upgrade to Acronis True Image Home Edition by visiting http://www.acronis.com/buy/atih2011"

I have contacted Western Digital Support and was referred to Tier Level 2 support.
Tier level 2 then stated I should contact Acronis, as the coding to prohibit installation of Acronis unless a WD Drive is present was done by Acronis.

Is anyone aware of how I can get this software installed?

Thank You !

[Wizer]

Try checking on the Acronis forums to see if there's any workaround

otherwise you can use other application

[Joe_S]

You probably won't get much help sy Acronis forums. This is an old product and has been customized by WD. It probably hasn't been updated in a long time for the newer products.

Joe

[MurphsWorld]

Yes I can believe this.

I just posted here to complete the picture, I've also posted on WD.

Problem here is no one is offerring anything concrete.

but Thanks

[Joe_S]

I think Macrium, Paragon and EaseUS have free backup software that is not full features. Maybe one of those would work for what you want. The free ones frequently make a full image but won't do incremental backups. Make sure you can create a boot disk with it.

Joe