WD3200KSRTL not recognized by windows xp sp3

[bwilliamson]

What a happy day I thought this was going to be when I left Best Buy this morning.  I rushed home to install my new hard drive.  I am planning on using this drive in one of those external enclosures.  When I start up my pc, I can tell that the bios recognizes the usb hard drive but when Windows starts up it is no where to be found.  Whats the deal with that?  What do I need to do to get Windows to recognize the drive?

[fzabkar]

Can you see the USB enclosure with Microsoft's UVCView utility?

http://www.users.on.net/~fzabkar/USB_IDs/UVCView.x86.exe

Did you partition and format your drive?

How to use Disk Management to configure basic disks in Windows XP:
http://support.microsoft.com/kb/309000

[bwilliamson]

I believe I see it using the USB Device viewer.  This is the only thing I can see that it might be.

         ---===>Device Information<===---
English product name: "USB 2.0  SATA BRIDGE   "

ConnectionStatus:                  
Current Config Value:              0x01  -> Device Bus Speed: High
Device Address:                    0x02
Open Pipes:                           2

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Device Descriptor<===
bLength:                           0x12
bDescriptorType:                   0x01
bcdUSB:                          0x0200
bDeviceClass:                      0x00  -> This is an Interface Class Defined Device
bDeviceSubClass:                   0x00
bDeviceProtocol:                   0x00
bMaxPacketSize0:                   0x40 = (64) Bytes
idVendor:                        0x14CD = MOAI ELECTRONICS CORPORATION
idProduct:                       0x6116
bcdDevice:                       0x0150
iManufacturer:                     0x01
     English (United States)  "Super Top   "
iProduct:                          0x03
     English (United States)  "USB 2.0  SATA BRIDGE   "
iSerialNumber:                     0x02
     English (United States)  "M6116018VE15"
bNumConfigurations:                0x01

          ===>Configuration Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x02
wTotalLength:                    0x0020  -> Validated
bNumInterfaces:                    0x01
bConfigurationValue:               0x01
iConfiguration:                    0x00
bmAttributes:                      0xC0  -> Bus Powered
MaxPower:                          0x01 =   2 mA

          ===>Interface Descriptor<===
bLength:                           0x09
bDescriptorType:                   0x04
bInterfaceNumber:                  0x00
bAlternateSetting:                 0x00
bNumEndpoints:                     0x02
bInterfaceClass:                   0x08  -> This is a Mass Storage USB Device Interface Class
bInterfaceSubClass:                0x06
bInterfaceProtocol:                0x50
iInterface:                        0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x81  -> Direction: IN - EndpointID: 1
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

          ===>Endpoint Descriptor<===
bLength:                           0x07
bDescriptorType:                   0x05
bEndpointAddress:                  0x02  -> Direction: OUT - EndpointID: 2
bmAttributes:                      0x02  -> Bulk Transfer Type
wMaxPacketSize:                  0x0200 = 0x200 max bytes
bInterval:                         0x00

As far as using the disk management the only thing that shows up on it is my c: amd d: drives.  I have not formatted or partitioned the new drive because it hasnt shown up anywhere to let me do it.

[fzabkar]

The enclosure is correctly detected as a "Mass Storage USB Device". I would think that Windows would automatically install it with a generic Microsoft mass storage driver.

Is there such a device in Device Manager? Is there any "unknown" device with a yellow warning?

FWIW, the bridge chip is an MA6116.

If you're a developer, you have access to the following data:
http://www.moai.com.tw/support.php?main_item=40&sub_item=64

Of course, this doesn't help us at all.

[bwilliamson]

It shows up under Device Mananger under USB controllers as a Mass Storage Device no yellow warning thingy.  This is what comes up when i right click on it and select properties. Any Ideas on what to do next so that i can format and partition the drive?

[fzabkar]

Sorry, I don't see any image.

Anyway, ISTM that the driver is installed, and Windows is detecting the bridge chip in the enclosure, but not the drive behind it. Perhaps the BIOS, too, is only seeing the enclosure, or does it actually identify the drive inside?

You could try hooking up the enclosure without the drive to see if it is detected any differently.

Try reducing the interface speed to 1.5Gbps by adding a jumper across pins 5&6.

You could also try disabling SSC (Spread Spectrum Clocking) by adding or removing the jumper from pins 1&2, depending on the model.

Jumper Settings Info Sheet:
http://www.wdc.com/en/library/eide/2579-001037.pdf

WD SATA Hard Drive Quick Install Guide:
http://www.wdc.com/en/library/sata/2079-001042.pdf