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Warranty on 2 TB Caviar (dropped in case)
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06-23-2012 11:31 AM
I have a 2 TB Caviar internal drive used for backup. I had it in a plastic case and gave it to a neighbor for safe keeping while we were out of town. Neighbor dropped the drive (approx 4 ft) while in the case and it no longer functions. What is my best course of action to see if the drive is reparable? Is there a shock detector in the drive case? Drive is still under warranty.
Thanks Phil Fisher
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Re: Warranty on 2 TB Caviar (dropped in case)
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06-24-2012 12:52 PM
If it's not recognized on the disk manager (Windows) or disk utility (Mac) replace it.
Re: Warranty on 2 TB Caviar (dropped in case)
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06-25-2012 08:30 AM
It is not recognized.
No chance of repair or would repair exceed new cost?
Data on drive not important.
Phil Fisher
Re: Warranty on 2 TB Caviar (dropped in case)
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06-26-2012 07:49 AM
Hi yes repair would cost more than a new drive. Also when you return a drive for rma they read the smart data and what they call g-sence data. This reports if the drive has been dropped and would void the warranty.
Re: Warranty on 2 TB Caviar (dropped in case)
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06-26-2012 09:41 AM
Thanks Hammey...
I'll just replace
P Fisher
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