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Regular Visitor
PTFisher
Posts: 3
Registered: ‎06-23-2012
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Accepted Solution

Warranty on 2 TB Caviar (dropped in case)

I have a 2 TB Caviar internal drive used for backup. I had it in a plastic case and gave it to a neighbor for safe keeping while we were out of town. Neighbor dropped the drive (approx 4 ft) while in the case and it no longer functions. What is my best course of action to see if the drive is reparable? Is there a shock detector in the drive case? Drive is still under warranty.

 

Thanks   Phil Fisher

Honored Contributor
Alucardx23
Posts: 4,266
Registered: ‎01-14-2012
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Re: Warranty on 2 TB Caviar (dropped in case)

If it's not recognized on the disk manager (Windows) or disk utility (Mac) replace it. 

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Regular Visitor
PTFisher
Posts: 3
Registered: ‎06-23-2012
0

Re: Warranty on 2 TB Caviar (dropped in case)

It is not recognized.

No chance of repair or would repair exceed new cost?

Data on drive not important.

 

Phil Fisher

 

Esteemed Contributor
Hammey
Posts: 447
Registered: ‎02-04-2010

Re: Warranty on 2 TB Caviar (dropped in case)

Hi yes repair would cost more than a new drive. Also when you return a drive for rma they read the smart data and what they call  g-sence data. This reports if the drive has been dropped and would void the warranty. 

Regular Visitor
PTFisher
Posts: 3
Registered: ‎06-23-2012
0

Re: Warranty on 2 TB Caviar (dropped in case)

Thanks Hammey...

 

I'll just replace

 

P Fisher

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