2TB Green Drives

[Roadkil]

Ive been a VERY loyal supporter of Western Digital for a long time. Even in the early 90s I was selling a large number of WD drives a month from my computer store. But my views have taken a  DRAMATIC turn since the 2TB Green drives came along.  Personally im my systems here in my office I have 16 of these 2 TB drives between various machines.  Unfortunately 8 of these drives now (which were purchased on various occasions) have had to be replaced.  This morning I come in and find another failed drive and after checking all the remaining drives using the WD util, 2 more fail smart tests.  The drive that failed this morning was only a warranty replacement (that i waited 4 weeks for) that I installed 2 weeks ago.  

These drives are various models (EADS, EARS and EARX) so theres no common denominator other than they are 2TB green drives.

The troubles dont end there, Ive had to replace what seems an endless stream of these drives from my clients aswell as its driving me broke!  Because of the delay in warranty replacements - because my supplier will no longer swap these on the spot, they need to be sent off.  Ive had to purchase dozens more drives for my clients to keep them happy while waiting for the warranty drives to come back!

So when the warranties drives are returned, all I can do is use these drives myself as they have warranties backdated to the original drive purchase of course so im just stuck with them!

Ive also had 2 of my WD Elements 2TB external drives which I use for backups (I have 10 of them here which I rotate 2 drives a day) fail aswell so im assuming they have these Green drives inside!

I would really like a satisfactory answer to why this problem exists and what can be done about it.  If WD cant help out someone whos been loyaly supporting them and pushing their products for nearly 20 years Im going to have to make a leap and start selling a competitors brand instead!  I really dont want to do this but im absolutely at my wits end.  This is costing me money, customer respect and SOOO much time!

[BBBBBrandon]

---

Roadkil wrote:

Ive been a VERY loyal supporter of Western Digital for a long time. Even in the early 90s I was selling a large number of WD drives a month from my computer store. But my views have taken a  DRAMATIC turn since the 2TB Green drives came along.  Personally im my systems here in my office I have 16 of these 2 TB drives between various machines.  Unfortunately 8 of these drives now (which were purchased on various occasions) have had to be replaced.  This morning I come in and find another failed drive and after checking all the remaining drives using the WD util, 2 more fail smart tests.  The drive that failed this morning was only a warranty replacement (that i waited 4 weeks for) that I installed 2 weeks ago.  

These drives are various models (EADS, EARS and EARX) so theres no common denominator other than they are 2TB green drives.

The troubles dont end there, Ive had to replace what seems an endless stream of these drives from my clients aswell as its driving me broke!  Because of the delay in warranty replacements - because my supplier will no longer swap these on the spot, they need to be sent off.  Ive had to purchase dozens more drives for my clients to keep them happy while waiting for the warranty drives to come back!

So when the warranties drives are returned, all I can do is use these drives myself as they have warranties backdated to the original drive purchase of course so im just stuck with them!

Ive also had 2 of my WD Elements 2TB external drives which I use for backups (I have 10 of them here which I rotate 2 drives a day) fail aswell so im assuming they have these Green drives inside!

I would really like a satisfactory answer to why this problem exists and what can be done about it.  If WD cant help out someone whos been loyaly supporting them and pushing their products for nearly 20 years Im going to have to make a leap and start selling a competitors brand instead!  I really dont want to do this but im absolutely at my wits end.  This is costing me money, customer respect and SOOO much time!

---

Sorry to hear about the issues you are having here.  Our forums aren't really the avenue for this type of feedback when you want a direct response from WD.  I have PM'd you my email address.  Please send me an email with what is going on and if possible, provide serial numbers of products that are having issues.  We will see what we can do and work with you to better understand the challenges and issues that you are now seeing with certain products, unfortunately.