WD External Hard Drive Ideas
New Idea

Currently, external drives such as WD MyBookDuo or WD MyPassport can not be "unlocked" and used on Linux or other operating systems other than Windows and Mac.


There are many Linux users that would appreciate some support from WD, and if WD would simply provide the information/api etc needed, they do not even have to create the actual Linux tool themselves, the user community will.


Ideally, the UNLOCK tool should be open sourced so that we may create unlockers for any operating system we choose to use.


Also see the other more serious issue:




Status: Acknowledged

Western Digital WD drive enclosures do not give the user the actual "Encryption KEY" that is used to encrypt the user's data.


Currently, for example, if you WD My Book Duo drive "enclosure" takes a fall in an earthquake lets say and breaks, but your hard drives did not get damaged at all, you are still out of luck, you've just lost access to ALL your data!





Amazingly, this is the case even if you never enabled a password on your WD MyBookDuo, since these have hardware AES-256 encryption that is "always" enabled, with no way to disable it. And that user "password/lock" thing is just a lock your kid out toy, its not used at all for the actual encryption of your data, you are not given a way to choose your own security pass-key for the actual encryption, and you are also not given a way to "save" the WD generated key. So basically you will end up with encrypted perfectly working hard drives and a broken WD "enclosure" and NO WAY to access your data. Of course WD would be able to easily decrypt and access your data, but you won't be able to, and they won't do it for you either. This is a pretty huge problem and there really isn't any technical reason for it.


WD should provide SOFTWARE to run on Windows/Mac/LINUX that can decrypt hard drives that were encrypted using WD drive enclosures. More importantly they should provide the end user the "ENCRYPTION KEY" that was used to encrypt their data on the hard drives.


The encryption security pass/key should be considered the rightful property of end users and the key should be exportable so we can save it for safe-keeping and use it to decrypt our drives / data in case the WD drive "enclosure" has any issues or fails completely for any reason.





Status: Acknowledged

My passport Wireless Privacy

Status: Acknowledged
by on ‎02-13-2015 10:30 AM

The main issue that I have with my passport wireless is the fact that it doesn't discriminate from who's connected to it, so the whole files are available to whoever is connected at any given time, of course you would think that if a user has access to it is because they know the password for its wifi, but in the case that you want to share drive space temporarily with someone as in a trip for example then this user would have access to all your files, even further if I have it connected to my home network the whole family would have access to it but what if there are some sensitive files that I don't need my family to be tampering with? but I still want to provide access to my kids to their movies and family photos? it looses the purpose of a personal data storage when you focus so much on sharing, I want to be able to decide what I want to share and what not. Also you need to update the iOS app... it **bleep** on iphone 6+

Status: Acknowledged

I think it is important for iPhone users to be able to download photos/video directly into the iPhone's Camera Roll from the My Passport Wireless. Actually, I think it is essential for iPhone users to be able to do this.


I know that iPhone users need a place to put there photos and uploading them to the My Passport Wireless is a great solution. But they want to be able to retrieve them from their My Passport and use them on their phones. They have to go back into the Camera Roll for that to happen.


Status: Acknowledged

Idea approved for voting.

Our company has switched from Mac to Windows for video editing and motion graphics.  The project files are huge and require a lot of bandwidth.  We do a lot of the work on a very well spec'd HP workstation, but also have the need to work offsite and use a Lenovo workstation laptop.  Both are equipped with Thunderbolt.


It seems a lot of the professional video editing work is moving to Windows.  This small, portable RAID would be great for our needs, but currently is only available as a Mac formatted drive.


Would love to see it available as an NTFS formatted RAID0.



Status: Acknowledged

Passport shouldn't require any software installation to work properly. It shouldn't prompt to install any drivers or application software.



Status: Acknowledged

It seems odd that the portable drives in the My Passport and Elements lines stop at 2tb in size but the desktop drives continue up to 4tb. Please add 3tb & 4tb drives to the portable lines.


I use these drives as offsite backups due to their capacity, size, and reliability. I've just about maxxed out my 2tb drives and I would like to keep my backups on single drives so I need these higher capacity versions!


Thank you!


Status: Acknowledged

Many users appear to be buying WD's newest drives and then getting frustrated that the Firmware Updater keeps telling them:


"Please disconnect all USB devices and connect only the WD drive you want to update; then click Rescan"



Users are getting frustrated spending hours (or days) trying to get the firmware updated.


The software should simply be telling them that it isn't finding an updatable drive beacuse the drive doesn't need any updating. 


Please make future updaters more user-friendly.

Status: Acknowledged

Its to darn slow

Status: Acknowledged
by on ‎06-01-2011 03:29 PM

WD are you going to get with the new tech??


USB any number it to slow.  You can not put real storage in the box or you need a jet engine, earplugs and reliable AC.


What is the solution.  First a ram drive to boot from etc. and as much attached EXTERNAL storage as you can imagine connected by Intel's new 'Thunderbolt' interface.  Just look at the numbers.

Secondly has anyone ever actually got the theoretical speed out of USB, Firmwire or eSATA.  NO!

Thunderbolt is a proper 2 channel bi-directional interface, designed by the guys who made your processor.


AND IT WORKS.  Just received a three disc (3*3Tb) TB drive and it flies even on my MacBook Pro and they are not known for their speed!



Status: Acknowledged

External Hard drives series connections

Status: Acknowledged
by on ‎06-08-2011 08:00 AM

External hard drive that can be connected by USB through series connections so we could easily add external HD with out lessening the number of USB socket from your computer.

Status: Acknowledged

Vote for VCD removal ! (permanently)

Status: Acknowledged
by ‎09-21-2010 09:45 PM - edited ‎09-21-2010 09:51 PM
Everybody who has problems with the VCD partition (which sometimes makes the disk useless, like mine which I want to use it as a PVR in a TV decoder, as I explain in another post) please vote and ask WD to remove PERMANENTLY the VCD partition.


Just sign in and vote.


Maybe WD would finally consider to respect its customers opinion and requirements.

Status: Acknowledged

USB 3.0 for My Passport Studio

Status: Acknowledged
by on ‎04-17-2012 07:02 AM

I'd like to request that the new My Passport Studio 2Tb external drive's USB 2.0 port be upgraded to a USB 3.0 one.  I'd like to buy this for use with my PC and prefer the aluminium case to the black plastic one for the My Passport 2Tb.  I'm really surprised the new Studios were released witha USB 2.0 port in the first place, since the new Intel chipsets with on-board USB 3.0 mean that it's highly likely that the new round of MacBooks will have USB 3.0 ports.  Thanks for reading this!

Status: Acknowledged

my stupid cheap philips external hard drive is capable to start with the computer if I leave the power on button to on,

and it remains off if I leave the power button to off.


this is how an external hard disk should work.


why WD isn't able to reproduce a smart behaviour like this?

Status: Acknowledged
Idea submitted.


Status: Acknowledged
by on ‎08-20-2010 09:57 AM


I bought a 750GB external harddrive ( my book essentials) at the end of May, 2010.


I have been in 'phone and email ' contact with WD staffers to try and fix a fundamental issue...that of update firmware and software for this Ext. HD......no success in updating either firmware OR software OR getting the smartware installed to even do the auto backup. I am now in "drag and Drop" mode which is working..but no use of Smartware.


I have a Windows Vista 32 bit o/s which is operating very well. The advice I get from WDJeremy is to adjust the settings in Windows to see if this works.


My suggestion to WD is for you to talk to your technical staffers and FIX what is wrong with the "firmware and Smartware update" process for "My Book Essentials". 


Updating software with any other Software Co is not a problem..but for some reason, WD has big issues with updating its software for its users.


Please fix the problem so that the update process is as simple as any other software update....this is not rocket science...


WD did a masterful job at " marketing" the "easy to use" external HD using smartware...but it does not work for many a user after the initial backup...Please look at my file as I'm registered and there are a multitude attempts documented to fix the problem but without success.


Thanks for listening...Garry

Status: Acknowledged
I hope WD can offer a WDidleDisable Tool for more WD elements drives, just as you did for WD elements SE Portable. I bought a WD Elements Portable Drive with P/N WDBUZG0010BBK-01, and I am concerned about its loas cycle problem. I wish WD can offer the tool for these drives, thanks in advance.
Status: Acknowledged



Back in the 3.5" 1.44 MB floppy days, one could switch a floppy into "read-only" mode, protecting the data from viruses and user mistakes.


Nowadays I moved to DVD and Blu-Ray technology for data backup. The problem is that even 25 GB Blu-Ray discs are not enough for my needs.


I am a loyal, long-term WD customer (buying lots of internal WD Green and Black caviars for Home use). 


I need USB Hard Drive with Hardware Write Protection Switch (2 TB size, for data backup).

Please consider it.


Thanks in advance,

-Technologov, 4.Nov.2011.

Status: Acknowledged
Idea revised and submitted for voting.


Status: Acknowledged
by on ‎01-26-2013 03:28 AM


Status: Acknowledged
Idea approved and submitted for voting.

Thunderbolt Ready (and of course USB 3.0 ready)

Status: Acknowledged
by ‎02-19-2012 07:54 PM - edited ‎02-19-2012 08:06 PM

I don't really get the difference in pricing for MyPassport PC and Mac. It's the same drive, the Mac version is slightly more expensive, but the PC version is compatible with usb 2.0 and usb 3.0 and the Mac version is not...

The thing is, not only will next Mac releases have usb 3.0 implented when Ivy bridges comes out but also Thunderbolt is on all Mac and coming rapidly to recent PC ultrabooks, WD hard drives or at least the MyPassport for Mac should be Thunderbolt ready and have the adequate slot.

Plus it makes MyPassport Studio clearly obsolete : nobody serious about Video/Graphic/Audio production and editing, and who uses a Mac, continues to use Firewire, which is clearly a dying interface.
It really is about Thunderbolt and I hope the next WD will be compatible because it's going to be REALLY quickly adopted by users compared to eSata or even usb 3.0.

In short : make the next MyPassport for Mac (and PC is a safe bet) with a micro-usb 3 and a thunderbolt port (and they are about the same size). 

Status: Acknowledged

Daisy chain USB disks together

Status: Acknowledged
by on ‎02-20-2011 03:10 PM

Would be great if you could plug 1 drive into another, like SCSI devices.


At least the power supply should have a Y cable, so you don't need to keep finding plugs each time you buy another drive.


PLEASE consider this, it would only add pennys to the design and encourage people to stick with WD drives

Status: Acknowledged

Elements Desktop 3.0

Status: Acknowledged
by ‎03-27-2012 04:31 AM - edited ‎02-22-2013 08:34 AM



Upgrade Elements Desktop to USB 3.0.




If it's a conscious idea to separate the premium (My Book) from the basic (Elements) model by keeping the basic model at USB 2.0 then that's an unwise idea because


* it's more likely that it leads the customer to purchase Seagate Expansion 3.0 rather than My Book 3.0

* the size difference (207 × 126 × 40 mm v. 165 × 135 × 48 mm) comlicate stacking a combination of models (Elements Desktop and Seagate Expansion) symmatrically

 * the reasons given in this discussion

Status: Acknowledged
Idea revised and submitted for voting.
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