My Book Essential 3.0 unmounts a few seconds after mounting [ Edited ]

[Sunlis]

This drive is only about 2 months old and I've been using it without trouble to this point. Yesterday I went to plug my drive into my laptop it mounted fine, but it unmounted after about 5 seconds. I tried plugging it in a few more times with the same result.

I've tried plugging it into another computer and plugging it into another power outlet, unsuccessfuly. I'm fairly certain power isn't the problem, since the drive's light stays on throughout. The drive also keeps spinning throughout.

The only thing making me think that it's not the cable that's at fault is that I tried verifying the disk in the small window of time I have with it mounted and Disk Utility tells me that the drive needs to be repaired.

What steps should I take from here?

(MacbookPro4,1, Mac OSX 10.6.8, My Book WDBACW0020HBK-NESN)

EDIT: I just realized that I can use the USB cord that came with my android to connect to the usb 3.0 port. The drive had the same behaviour as with the other cable.

[modrevolve]

This is happening to me as well..My drive is only six months old… It started out with randomly unmounting itself..But now it won't mount on my Mac at all..I've tried a second cord as well as numerous computers..Took it to Best Buy just now and they can't get it to mount either..I'm about to lose a lot of files that I had moved over to that drive and off my computer that I don't have duplicates of..A full data recovery is $300 which I don't have the money for..Also a waste of $139 on the drive..

[Bill_S]

Can you guys give me the exact model numbers of these drives?

[Phooey]

Hi,

I also am experiencing a USB3.0 1TB My Passport unmounting my itself during use, this happens on a Mac Book Pro running 10.6.8 OSX.

I only bought 2 drives  this week for off site backups and this make the drive useless.

Help please.

Regards

Kenelm

[Sunlis]

I gave the model number of mine in the original post. WDBACW0020HBK-NES

[Bill_S]

Can the rest of you post your model numbers?  I'm having someone look into this.

[Bill_S · Accepted solution]

I've been told that you should RMA the drive.  If you need the data then you will need to do data recovery first.

[darkmario]

this is happening to me as well should i RMA my 2tb as well?

[Bill_S]

---

darkmario wrote:

this is happening to me as well should i RMA my 2tb as well?

---

What is happening?  There were several things going on in this thread.

[MAC-WD]

I am having the same issue, but mine is giving me the “safely remove hardware” message. I plug it in and after reading it for 5-10 seconds it shuts down and gives me this message. This happened while I was transferring files to my WD 1 TB HD. I filled it up and was deleting files to make room and all of a sudden it ejects itself and gives me the message. Can someone please help. I don’t want to lose all this info and I really don’t want to pay anything to fix this. I have a Macbook Pro that I bought in ’10 and the HD is only 3 weeks out of the box.