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Occasional Collector
DavidJay215
Posts: 1
Registered: ‎02-23-2010
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WD Elements External hard drive not powering on

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‎02-23-2010 12:35 PM

The other day my hard drive just stopped working.  The light doesn't come on or anything.  Can this be fixed?

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Esteemed Contributor
thanarath
Posts: 305
Registered: ‎02-03-2010
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Re: WD Elements External hard drive not powering on

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‎02-23-2010 01:37 PM

If this is an WD Element Portable (2.5")

Have you tried it with a different USB cable?,

Even with the shorter USB cable? 1 ft or 3ft 

On a different USB port?

On a different computer?

 

If this is an WD Element Desktop (3.5")

Have you tried it with a known good 12V 1.5Amp AC adapter?

Have you tried it with a different USB cable?

 

If you have tried all of the above but nothing improve.

You need to contact WD tech support for further help.

www.wdc.com/support

 

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