Occasional Visitor
Posts: 1
Registered: ‎12-29-2009

Drive not recognized.

I have a WD MyBook Essential 2.0 External 1TB drive connected to my HP Pavilion Desktop with Win XP Sp3. The drive was working perfectly fine until last week when there was a power outage. No electrical equipment went down. The drive is recognized as a USB Mass Storage device but does not show up in windows explorer. The WD diagnostic shows following report:

Western Digital Logo

Test Option:QUICK TEST
Model Number:WDC WD10EADS-65L5B1
Unit Serial Number:WD-WCAU4A964470
Firmware Number:01.01A01
Capacity:1000.20 GB
SMART Status:Not Available
Test Result:FAIL
Test Error Code:11-Cable Test::Could not open SMART or port driver on drive 6!
Test Time:23:24:45, December 29, 2009


Have tried reinstalling USB drivers but hasn't helped. Please help!

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