I've been waiting 10 days for an answer from support desk

[Algiman]

I've been waiting 10 days for an answer from support desk ............. how much longer should I expect to wait?

I know what you are saying ...... I should have checked here first, but  ha ..TEN days waiting ? what kind of service is that?

Anyway if anyone out there has a fix it would be very much appreciated hearing from you, this is what I entered on my ticket as follows:-

Have a problem with My Book Essential external drive failing to back up, it has worked very successfully on a previous laptop, but since I changed to a new laptop, I have had limited success on my backups. I'm using the SmartWare software.

I have a huge amount of files that  are not being backed up with the message "the system cannot find the specified path" and as a consequence it seem like this has caused some kind of blockage, I'm not technical but that's how I see it. What can I do to clear it?

This happens in both File & Category mode.

Can you give me some idea how this can be overcome, I've attached a screen shot.

Regards

A Gillham

[Wizer]

Try uninstalling the software and reinstalling

also make sure running the latest version 

[Vadir2]

In addition to uninstall and reinstall SmartWare, you may also check if you have installed Microsoft .NET Framework 4.0:  http://www.microsoft.com/en-us/download/details.aspx?id=17718