My Book 2TB won't show up on my laptop

[amouzes]

Hi I recently got a "My Book Essential 2TB" external hdd and I plugged it into my laptop, which is a brand new laptop I just got, and nothing happens. It can't be found anywhere: disk management, my computer, nothing. I plugged it into my PC desktop at home and it work right away perfectly -_-. I need this hard drive for use at school with my laptop. Also I tried calling support but they were super busy and would "call me back," never got that call....Anyone help?

[rkyrock]

am facing the same problem but  in different way !!! actuall  my essential 1tb external hard drive is not recognized by my pc ..... but when i tried on another pc it works ......

i even deleted my smartware software still it not working in my pc .......

when i connect with my usb port its show the password box and after putting it hangs then i have to restart my computer ...... this problem is with my pc only ..... when i connected with my office pc it work smoothly.

if you find a solution kindly help me too my mail id : rkyrock@ymail.com

[Nesvic]

Hello,

How is the drive connected to the power source? Are you using a power strip or is the unit connected directly to the power outlet? 

[amouzes]

Both situations I plug everything in exactly the same, and yes it is to the wall, not a power strip. Same thing happens every time. Plug into PC-desktop, works perfect and wonders. Plug into laptop, light keeps blinking, nothing happens.