My Book Essential USB 3.0 won't work

[EArcher]

I recently build a new computer.  On my old comp I had an addon USB 3.0 card and the drive worked fine.  On the new comp its built onto the MB.  When I connect the drive using a USB 2.0 port it works fine. However when I connect it using a 3.0 port, the drive is detected and the unlocker program pops up, but when I try and run it I get the " you must run the unlock application from the wd smartware cd " message.  Any idea whats up with this? 

Windows 7 64bit

Intel Z77 MB

Thanks!!

[Alucardx23]

Could be that you don't have the latest USB drivers for your MB, you can also try updating the my book firmware.

[EArcher]

If it was a driver issue wouldn't the drive not come up at all? (I.E. the unlocker program wouldn't show up?)  For completeness I did as you asked anyway and I just updated to the drivers from ASUS's website for my board and the the firmware same issue.

[EArcher]

Nothing?  If I call WD will they be able to assit me?

[Wizer]

the drive and the unlocker are in two separate partitions

this issue normally indicate a driver problem as Allucard mentioned

trying a different cable should help as well

[EArcher]

As I said I updated the drivers and still no luck.  Are there any other drivers I should try?  Also I dont currently have another USB cable just the one that came in the box.  I will get another.

I understand that its two partitions but still the same drive.  So again that reasoning leaves me wondering why the drivers would work for one partition and not the other.

[Joe_S]

Try deleting the driver then remove drive  reboot system then reconnect dtive.

Joe

[Jerryd333]

I have the same problem as well, already updated the drivers, still just showing the unlocker partition. 

[Jerryd333]

[Tim182]

Same issue here, also on a Z77 board and Win7 64 bit. So irritating!