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mjock3
Posts: 10
Registered: ‎07-21-2011
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Unable to communicate with My Book Essential

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‎05-02-2012 05:59 PM

I had My Book connected to my laptop and the cable got too taunt. The My Book feel about 1 1/2 feet. I now cannot communicate with it. I can feel the hard drive spinning. I can see the hard drive in manage hard drive. It still asks for password. But in WD Smartware it shows 0kb available. When I try to format it give me the message that it cannot do so. Can anyone offer some advice or is it broke?

 

Thanks

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Joe_S
Posts: 4,406
Registered: ‎08-04-2010
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Re: Unable to communicate with My Book Essential

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‎05-02-2012 08:41 PM

The drive is probably physically damaged and beyond do it yourself fixes.

Joe

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