WD utility broke copy/move in Windows Explorer? [ Edited ]

[okieman]

I recently downloaded, installed and have run the utility WD SmartWare. No problem, it said my WD drives were healthy. Unfortunately, it seems to have broken Explorer's ability to copy/move files from one drive to the other. Every time I tried to select a file to copy to another drive, Explorer would crash the minute I chose Copy from the drop-down menu list. I arrived at the conclusion WD was the problem after thinking I had a Windows XP problem, and the Event Handler diagnostics I did following suggestions in the Windows XP forum pointed to a problem with services installed by WD. I disabled all WD services that were set to launch at startup. With those turned off, Explorer no longer crashes if I select a file and try to copy it to anothe drive. However, it doesn't do anything at all. It acts like the Copy command was never chosen. Copy to and Move to options in my right-click context menu are also dead. The only thing that will move a file from one drive to another is the "copy" in DOS. Help?

[zebra9]

Try uninstall any WD software via control panel, reboot then retest.

Else install Teracopy http://codesector.com/teracopy and see how its goes from there.[to copy/move files]

[its far better than default windows explorer copy] It should auto take [ctrl+c, ctrl+x, ctrl+v] combination.

Also what OS you're using XP with...? 32bit/64bit? SP installed..? [1,2,3]?

[okieman]

That's a good idea; let the uninstall procedure return the Registry etc back to system defaults and see what difference that makes. Then I can figure out if there's some oddity with the WD utility on a later date and deal with it then. 

I had no idea there was something like Tercopy out there. I'll try it.

I'm using WinXP Pro 32-bit SP3.