WD5000D032 - Not working since this morning

[shivsun]

Hi,  I bought this model in UK through Jessops.  This hard disk is working fine since I bought.  This morning I started working on and suddenly it stopped working.  I tried reconnecting with the power card and checked all Power cable, USB cable.  Still it is not working.  I have my entire data which is critical in it.  I tried re-connecting again and again.. Still it is not working.  

I request someone to help me on this.  At present I am in India, Bangalore.  Please suggest a solution.

Thanks in advance.

Cheers,

Bhaskar

[MrProbinsky]

Hi Shivsun

I truly apologize for that inconvenience you have.

One question, does the drive spin / vibrate / do any click sound?

You might want to check also if its under warranty, before any physically trouble shooting, since tampering with the drive, voids the warranty.

[shivsun]

The disk doesn't blink / vibrate.  I took the power adopter to an electrician where he checked it and said, there is no power output from the adopter.  I pray that it is the issue with the adopter.  I am trying to find a place to buy the new adopter to see my luck.

One unfortunate incident was, the warranty of the hard disk was expired ~ 6 months ago.

Thanks for your feed back.  Can u please suggest as to where to buy the power adopter in India?  When I called WD helpdesk center, they are saying "Except warranty replacement, they can't help / provide with any information, even if I said I am ready to pay the cost."  

I am bit panic as if the warranty expires, WD doesn't care / bother about the customers even though customers are ready to pay the fee for servicing.

[MrProbinsky]

I dont know where to purchase in India, sorry ...  but try contacting the support line, one more time, or call the wd store number, they might be able to help  .....