02-05-2012 06:11 PM
Hey Everyone - So I've had my mybook duo for a week or so now and after doing a fair amount of file copies to my device (that appear to complete), my unit always has a blinking green light on it. I know it's supposed to have it on when data is being written/read, but it never seems to complete. I've powered it off, reset it, unplugged the network cable, and no matter what I seem to do to it, it still continues to read/write.
The only thing I've managed to do to get it to stop is to restore to factory settings (which obviously lost all of my data). This doesn't seem to afffect my drive's performance, but I'm mostly only worried about shortened drive life due to constant being on.
Thoughts? Or is it time to contact WD support?
02-06-2012 05:21 AM
If you're adding a lot of files into shares where Media is turned on, it's going to take a while for the drive to index them for the Media Server(s).
02-06-2012 09:23 PM
I am experiencing exactly the same issue. I only have two shares on the drive both of which have media turned off. Ever since changing to RAID 1 and copying about 1TB to the drive (which took 1.5 days over gigabit - ridiculous), it is always blinking and you can hear the heads clicking constantly.
I then tried to shut down and restart and then tried turning off any device that would access it. Keeps working hard. I updated the firmware and thought letting the hard drive finish its indexing would change that but a day later, still working hard.
I also tried to submit a ticket to WD but their support links all give an error. Anyone have any other ideas? Thanks!
02-07-2012 08:32 PM
So after three days of being patient with the constant blinking, it has calmed down and now will rest an hour or so after all devices have stopped accessing it (with setting of 20 min power saver). I guess there was a lot more indexing and cataloging needing to be done than I thought.
04-05-2012 12:54 PM - edited 04-05-2012 08:38 PM
Has anyone successfully resolved this problem.? WD hasn't responded to my requests, and none of the suggestions I've come across in the Knowledge Base seem to work. I would note that when the ethernet cable is disconnected the flashing green stops, which causes me to believe it is some kind of network activity rather than indexing of photos. The blinking occurs even when my computers are off. Oddly, for the first three weeks that I had the drive (3tb My Book Live) it went into sleep mode with a blue light on a regular basis. Very frustrating!
[Update] Made the mistake of resetting the drive by holding rear the button in for four seconds, and now the drive is not visible at all. Called Western Digital and spent about 40 minutes with support staff trying to run diagnostics and various other methods of getting the drive recognized on the network, and no luck. So, I've essentially got a $200 dollar brick sitting on my desk with close to 670 gigs of data in limbo. Again, if anyone has overcome this problem, I'd be glad to know how.
04-06-2012 08:28 PM
I have done same mistake of resetting and my drive doesn't work either. But have found a thread probably worth looking at http://community.wdc.com/t5/My-Book-Live/About-MBL
04-18-2012 01:14 PM
My drive had a constant blinking green light after I acccidentally knocked the power off. Apart from the blinking green light and that the hard disks were constantly running it appeared to be working correctly. I tried diagnostics test short and full but to no avail. I finally just had to do a factory reset and that sorted it.
04-18-2012 02:26 PM
As TonyPH12345 mentioned, there are processes that run in the background when you add media. The Media Server has to index your data so it can serve up files for DLNA players. Your photos are transcoded (no we do not touch the original photo) into smaller sizes for our Mobile App WD Photos. This process runs at a very low priority - thus it could take days before it finishes.
04-29-2012 04:41 AM - edited 04-29-2012 04:58 AM
My Book Live Duo 6Tb
Set to raid 1
Recently set up - most data loaded in one go
I too have the constant green light flashing light problem and constant disk activity. The activity continues even when all PCs on my home network are off and remote access disabled.
Initially all was well and it shut down to the blue light after a short time, however, as with nairb, I too accidently knocked off the power. There is only about 50gb on the drive.
The drive has been at it for three days solid now; when I initailly copied over the files (all in one go) it settled down very quickly, which leads me to believe there is an issue now as one would assume the indexing task would be of the same complexity and size as that initially encountered.
I would rather not do a factory reset as I have things set up just right, and do hope to discover a reason and fix in any event as I would hate to be in this situation a few years down the line with many hundreds of Gbs to deal with.
nairb - if you want to turn off the media steaming then go to drive's dashboard using a browser, select settings, then under the media tab there is a tick box to turn off the media streaming.