What am I doing wrong?

[njclifford]

Since Factory restoring, have lost access using WD2GO on mobile devices.

HELP!

Have set up the MBL with a Static IP Address, see shot:

Connects ok to the router, but the MBL shows the following:

Dont know why it says NO INTERNET ACCESS

Anyway, the other screens:

The router:

And the MBL:

What am I doing wrong? Please!!!

Thanks

Nick

[Wizer]

The screen shot does not show the Gateway and DNS server

if the values for those are incorrect it will not connect 

Are you getting the information from the router or ip's config? 

[WDTony]

Another suggestion may be to use a different external port other than 80 and 443. You may have other devices on your network that using these ports.

If you did a factory restore, you may have to generate a new DAC code to connect up WD2go for mobile devices.

[njclifford]

WD Tony, when you say a different Port, where abouts do I do that?

My Internet Connection is good, just the Port Forwarding is not working.  Have attached latest screen shots after it is fixed.

Thanks for your help!

[njclifford]

I am about to pull all my hair out.

When I first got it, all worked ok. Using DHCP I could use WD2GO and it worked fine with my PS3.

AFter a factory restore, I checked for latest patches, all up to date.

But now wih DHCP it is NOT WORKING and the PS3 will not recognise anythin under the Public area....

What can I do??

[WDTony]

You should try to get it back to a known state before attempting to forward ports again. Try pushing the reset button on the back of the box. That will reset the DHCP settings and reset the owner password. If that fails, try unplugging and plugging the box back in.

Once you got it all back to working normally, you can define any port you want to open up as the external port. For example, I chose ports 5501 and 5500 as my external ports (sort of random). You then set these external ports to forward to ports 80 and 443 on the internal IP address that you assign to the MBL. There is a pretty extensive FAQ up on our website that shows you how to do this. Sounds like you are almost there.

Tony

[njclifford]

OK - I hit the reset button.

I know this worked as I did not need a password.

This is what I did from there:

1. Static IP - got the MAC address from the MBL, and went to my Router. Set it up as a Statis IP address.

2 Went into the MBL Dashboard and set it to Static, and entered the IP address assigned above.

3. Rebooted the MBL - it now has taken on the Satic IP address. See below from the MBL:

So, Internet Access = Good, and static IP address.

4. Went into the MBL Remote Access setup, and Remote Access Ticked, Connection Status - FAILED.

5. Changed Connection options to Manual, used 5500 and 5501 (similar to you). See below:

6. Went into Router, and set up port forwarding. See below:

7. Rebooted both MBL and Router, checked that all settings were as expected.

Now, this is STILL failing on rthe Connection under Remote Access.

Have I got the External / Redirect Ports the correct way in the Router Settings?  I have now tried everything and dont know what to do.

Thanks

Nick

[WDTony]

That all looks correct to me. The only thing I can think of is to add a known DNS server to the list. Add Google's servers to your list of DNS servers.

8.8.8.8

4.4.4.4

Other things you can do are to reboot the Duo and disable/Enable Remote Access.

[Laura_F]

Google's DNS are:

8.8.8.8

8.8.4.4

Relying on your Router for DNS is not a good idea.

[njclifford]

OK, I have added the 8.8.8.8 and 8.8.4.4 and kept the router one.

Still says FAILED.

Have I got the 5500 / 80 and 5501 / 443 in the right spots in the router?

Thanks heaps for all your help... it is starting to worry me as normally I am good with this stuff!!!

Can you check on the router to see if there is actual trafic coming, but not getting forwarded??