MyBook Live 3TB: Remote & Web Access Problem (31652 &31602)

[AdityaD]

Hi,

I have been trying to enable remote & web access on my MyBookLive 3TB, but to no avail

Problem:

1. Unable to generate remote access code (Error# 31652)

2. Unable to generate web access account/password (Error# 31602)

I have performed following actions:

1. Checked product registration

2. Checked network connectivity; Drive is connected to the router, checking for updates and sending out email alerts

3. Disabled/Enabled Remote Access option

Looking for ideas about what's going wrong!

Aditya

PS: What's up with WD Email Support? I tried to create a support ticket 4 times, everytime there was an 'internal server error'. This is the third time that I'm typing this message!

[Alucardx23]

Be sure to have the latest firmware version installed, try pressing the reset button on the back of the MBL for 4 seconds. If that still doesn't help, do a factory restore from the dashboard.

With the email support, I noticed that even though you see the error message, when you go back to the portal the case number is created.

[MikeLeber]

Has this problem already been solved?

I have exaclty the same issues:

- can't create any remote access code anymore (worked in the very beginning), always error 31652

- remote access activated and connected

- internet accedd "good" (as the console says)

- latest firmware installed (02.32.05-046)

thx, Mike

[LoftyGit]

Hi,

Another one with the same issues. Anyone got any furhter with this yet?

• Registering the drive gets me a 31574 - Error registering device: Internal server error.
• Asking for a mobile access code gets me a 31655 Error generating code for your mobile device:You don't have permission to access a resource. PLease try again.
• Asking for a web access account gets me a 31602  - The web access account you asked for could not be created. Ensure that you do not have any network connectivity issues and try again.

• I have the latest firmware MyBookLive 02.32.05-046 : Core F/W
• Internet Access is showing as Good
• I have a fixed IP address
• I get the same errors with the firewall turned off.

Does anyone have this facility working?

Regards

[mybookW2]

Plenty of posts about remote access not working! It seems to be an issue with some but not all users. I also suffer the same issue in the latest firmware update. Completing and RMA or reset will not fix the issue for me nor will openning ports on the router!