I have a newly loaded Windows 7 Ultimate x64 desktop system. It has all the Microsoft update patches installed. I installed the software for my My Book Live from the WD webisite and the drive has the latest firmware update. I used the same media to install Windows for both system loads.
What I can do:
I can access the drive through Windows Explorer using either the My Computer route or the Network Route after username / password verification.
What I cannot do:
Use the Smartware software to access the drive. When I double click the icon in the All Programs section, the icon for WD software shows up in the System Tray but when I attempt to open the software nothing happens other than the "system busy" hourglass spins for about 2 seconds then stops.
I am unable to see any software that I formerly used for this drive (no, there are no previous versions of software loaded on this system ... as I said it is a fresh load) to configure and verify that the backup software is working for my PC. I have tried both installing and running the software both as administrator and as limited user with the same results.
I have about 20 years of IT networking and PC troubleshooting experience so I have a pretty good idea of why things work and what needs to happen to make things work, but I have never seen a problem like this.
Thanks in advance for any help you can give.
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