Forums • News & Announcements • WD Knowledge Base
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
Occasional Contributor
hiteshrj
Posts: 3
Registered: ‎02-28-2012
0

Caviar Black - credit note on defective hdd

[ Edited ]
Options

‎02-28-2012 06:19 AM - last edited on ‎02-28-2012 12:53 PM by Moderator

Hi

I want to return a WD 1 TB caviar black hard disk after 1 year as it has crashed and I have been told I would not get a replacement - but only 75% credit note.

s/n [edited]

 

I dont understand how this makes sense as I have to deal with all the data loss and pay 25% for a faulty product.

 

I have bought this product in the middle east - UAE

Report Inappropriate Content
Message 1 of 3 (123 Views)
 
Community Manager Community Manager
Community Manager
Bill_S
Posts: 5,937
Registered: ‎11-24-2009
0

Re: Caviar Black - credit note on defective hdd

Options

‎02-28-2012 02:10 PM

Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en


Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
Report Inappropriate Content
Message 2 of 3 (108 Views)
 
Occasional Contributor
hiteshrj
Posts: 3
Registered: ‎02-28-2012
0

Re: Caviar Black - credit note on defective hdd

[ Edited ]
Options

‎02-29-2012 05:02 AM - edited ‎03-03-2012 07:00 AM

I have tried contacting them and they have promised a resolution.  The distributor here in Dubai has offered USD70.00 for the drive.   I am not happy about this.  

I just need a replacement  - hopefully it will be resolved in a day or two. 

will update

Report Inappropriate Content
Message 3 of 3 (98 Views)
 
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2010 Western Digital Corporation, All rights reserved. | Trademarks | Privacy | Terms of Service | Terms of Use | Copyright | Contact WD