02-28-2012 06:19 AM - last edited on 02-28-2012 12:53 PM by jubei04
I want to return a WD 1 TB caviar black hard disk after 1 year as it has crashed and I have been told I would not get a replacement - but only 75% credit note.
I dont understand how this makes sense as I have to deal with all the data loss and pay 25% for a faulty product.
I have bought this product in the middle east - UAE
02-28-2012 02:10 PM
Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.
To Contact WD for Technical Support
02-29-2012 05:02 AM - edited 03-03-2012 07:00 AM
I have tried contacting them and they have promised a resolution. The distributor here in Dubai has offered USD70.00 for the drive. I am not happy about this.
I just need a replacement - hopefully it will be resolved in a day or two.