Video streaming and Netflix access [ Edited ]

[consumer123]

[Mod: moved from the WD TV Live Streaming issues section]

I was considering purchasing this WD device, but then I saw 20+ pages of complaints regarding Netflix with no apparent fix or even response from WD.  There's an equal amount of extreme dissatisfaction on Amazon's reviews for the product regarding Netflix integration.

To the "Moderator":  Could you provide some constructive feedback on this issue's status vs. freezing posts due to "More Info Needed?"  That would go a long way towards convincing me to buy the product.  As it stands now, I won't buy it based on what I perceive as a total the lack of support from WD on resolving a clear cut product issue (21 pages of customer complaints dating back to October of last year).

[Alucardx23]

Hi, I have the Live Hub and don't have any problems with the Netflix login, but as far as I know is not an issue that happens to everyone with the Live Streaming. A good place I can recommend you to measure the level of satisfaction with a product is on the Amazon page.

http://www.amazon.com/Western-Digital-Streaming-Media-Player/product-reviews/B005KOZNBW/ref=dp_top_c...

[consumer123]

I see number of complaints regarding Netflix now has expanded to 22 pages on this forum (and is still growing - with 0 feedback from WDC).  The complaints on Amazon on this issue are also recent and growing.  

You must be an isolated case if yours is functional.  I don't consider this product viable till I see someone from WDC at least acknowledge the problem on their forum and provide something akin to a guarantee the product flaw has been corrected.

[TonyPh12345]

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consumer123 wrote:

... with 0 feedback from WDC

... till I see someone from WDC at least acknowledge the problem on their forum and provide something akin to a guarantee the product flaw has been corrected.

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Consumer123:   Until you explain exactly which issue you're encountering, no one is going to be able to respond.

But if you had searched the issues section, you WILL see that WD *HAS* responded to several of the NetFlix issues.

You haven't even said which WD device you have.

So, your point is ... ?

[Bill_S]

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consumer123 wrote:

I see number of complaints regarding Netflix now has expanded to 22 pages on this forum (and is still growing - with 0 feedback from WDC).  The complaints on Amazon on this issue are also recent and growing.  

You must be an isolated case if yours is functional.  I don't consider this product viable till I see someone from WDC at least acknowledge the problem on their forum and provide something akin to a guarantee the product flaw has been corrected.

---

We've not only acknowledged the problem, but have asked for more information in order to specifically identify what the various issues are (thread below).  We are definitely working to identify and fix the issues.  But to guarantee a fix, when in some cases we're not even sure what's causing it, that's not going to happen.  However, up until this last firmware update, Netflix was working fine.  And since Netflix is one of our major services, I'm sure we'll get it fixed.  

http://community.wdc.com/t5/WD-TV-Live-Streaming-Discussions/Request-for-Information-from-those-havi...

[consumer123]

TonyPh12345: You apparently have reading challenges.  My post stated upfront I haven't bought a device AND won't till I'm satisfied that WD has corrected the Netflix issue.  On that note - this WD forum thread now is up to 23 pages on the issue.  

Fabulously enough - you appear to have started that thread - Maybe you can end it with a resolution statement vs. the non-useful post you've put here.

http://community.wdc.com/t5/ideas/v1/ideapage/blog-id/streaming_issues/article-id/8/page/23#comments

[TonyPh12345]

Whoa, sir or ma'am..   You accuse ME of having reading challenges?  

The information you claim is contradictory and outright incorrect.   No, I'm not reading challenged.  However, you provide ample evidence that, instead, you are.   You obviously didn't read ANYTHING in that issue report.

You say, twice:

>>> with no apparent fix or even response from WD.

and

>>> with 0 feedback from WDC

There are at least a half-dozen posts by WD employees in that issue report.  You are wrong.  You didn't read.   You are in error.

Then you do, at least, indicate which issue you're referring to:

>>>  you appear to have started that thread

and say:

>>> freezing posts due to "More Info Needed?" 

That thread isn't marked as More Info Needed.   It's marked as PENDING for the last month.  And that status is indicated on the top of EVERY PAGE:

[consumer123]

Where's the resolution?  Why are the posts continuing from folks with the same issue since October of last year?  Why aren't YOU providing a solid answer to the problem?  If you have one  - put it here now vs. the continued useless posts. 

[TonyPh12345]

Do you not speak English?   If not, then I can understand your inability to comprehend.   But you write like you do speak it.

So I do not understand why you cannot READ THE ANSWER!   

IT WILL BE FIXED IN THE NEXT FIRMWARE!!!

Do you understand now?

[ILikeNFlix]

If you have a Panasonic TV, buy with caution. To me, it doesn't look like a fix is coming anytime soon.

http://www.youtube.com/watch?v=QVV5BRx1uu0&feature=plcp

Here is my issue and it is very real (just updated firmware this morning):

http://community.wdc.com/t5/WD-TV-Live-General-Discussions/Netflix-HDMI-issues/td-p/440760