Elements 120 GB does not read (white constantly light on)

[fongo888]

I just recently purchased a WD Elements HD 120GB earlier last month. I was able to put some data on it (not important) I recently just tried to acess the data on my computer however it does not read. I tried it on various computers and it still does not read.

Symptoms:

The white light is constantly on

The drive starts up  and there is activity

Windows 7 and apple does not recognize the drive.

If you have any suggestions what I can do please respond.

[dkruger2000]

I sort of have the same problem.. I bought mine just the other day from Walmart.com and used the Site-To-Store option. I got home and plugged it first into my laptop (Acer Aspire One running Windows XP Home), and it didn't recognize it, it powered on, but the computer didn't detect it. I then plugged it into my other laptop, Acer Aspire 5720z(Windows 7, originally Windows Vista), and did the same thing as it did with the other laptop. I wasn't even able to use it at all.

[Bill_S]

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fongo888 wrote:

I just recently purchased a WD Elements HD 120GB earlier last month. I was able to put some data on it (not important) I recently just tried to acess the data on my computer however it does not read. I tried it on various computers and it still does not read.

Symptoms:

The white light is constantly on

The drive starts up  and there is activity

Windows 7 and apple does not recognize the drive.

If you have any suggestions what I can do please respond.

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Can you check Disk Management and see if the drive shows up there?

[Bill_S]

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dkruger2000 wrote:

I sort of have the same problem.. I bought mine just the other day from Walmart.com and used the Site-To-Store option. I got home and plugged it first into my laptop (Acer Aspire One running Windows XP Home), and it didn't recognize it, it powered on, but the computer didn't detect it. I then plugged it into my other laptop, Acer Aspire 5720z(Windows 7, originally Windows Vista), and did the same thing as it did with the other laptop. I wasn't even able to use it at all.

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Check the drive in Disk Management, if it shows up there, then you might try to reformat it.  This may take care of a bad drive image.  If it doesn't show up, then take it back.  It's been damaged somewhere in shipping and handling.

[dkruger2000]

It doesn't show up there, bill_s. I've been through all the knowledge base stuff. I contact WD Customer Service already, they said it's a defective drive, so I need to send it back. Thanks for takin' the time to respond.

[Bill_S]

Yup, sorry I couldn't help.

[dkruger2000]

Thats alright, Bill, at least you tried. Thank you.