Can't access drive on network

[Surrinder]

I tried a reset by powering up the drive and holding the reset button for 4 seconds and got to default password and signin and the data remained visible. I have read somewhere that a 20 second hold of the reset button will do a complete factory reset but am loathe to do this due to the stack of data there that I cannot get off - the drive becomes unavailable within 30 minutes !! Still looking for a solution. Still looking for a fan to test  if it's a temperature problem.

[Rick3456]

I still have this problem. (I'm the original poster.)

Have done the following:

• Moved house (New cabling, new location for NAS)
• Learned how to logon to drive using SSH and made modification as per previous post recommendations
• Am using a new router and ISP (Linksys E4200V2/Optus Cable)
• Turned off MIONET
• The drive has been replaced by WD. (Paid the exorbetant shipping cost to/from Singapore for the replacement)
• Upgraded to latest firmware

Still disappears off the network every 3 or 4 days (But can still be pinged and only pinged - Cannot SSH into it.)

Some other factors:

• The drive used to be located in my garage which is quite cool, but not really cold, now inside on an open shelf - Does not appear to be an environmental temperature issue
• The web interface is incredibly slow, even running on a GB network connection from a newish iMac
• The drive becomes inaccessible from iMac, PC  and iOS devices on my network
• Turning it off and on fixes it short term

[smarquina]

Still no resolutiono to this?

[Rick3456]

The issue is now less frequent since moving house.

The drive now stays up for 7-10 days at a time........... Still not good, but better.

Still not resolved.

Still tumbleweeds and crickets from WD support on this.

[Bill_S]

I don't know if we've passed this thread along before, but I've passed this along to see if anyone knows about this.  Also, did this issue start after the latest firmware update?  And do you, all, have the latest firmware update on the drive?

[Surrinder]

Both of my White with Blue lights have now completely disappeared off the Network. At first I could access the data (I know it's still there) but now, although it is visible on my network (Windows) any attempt to access is impossible. I have given up with fans, cables, switches, there does not seem to be any improvement. Does anyone have an address or contact point for WD here in the UK where I can get them to move my data to a working 4TB with Raid. I need the data. Thanks all.

[botak777]

Hi, From Indonesia

I have the same problem. Any solution until now?

I use MBWE as network drive and using windows server 2003 as the DHCP. MBWE cannot be accessed via web browser after several days. So I have to turn it on and off again.

[Surrinder]

If you read through the thread it would appear that the members have tried just about everything - but do not give up. So far I have seen no response from any WD Techies that I would have been overviewing these forums.

Certainly I am at a dead stop with 2 by 1TB disks that hold data that I cannot access.

WDs attitude stinks and I will certainly look around more as regards NAS Storage.

I dearly hope a solution comes up.

Surrinder

[Rick3456]

I agree Surrinder.

WD are not contributing as they should in these forums.

Having said that, my drive is "disappearing from my network" far less that it was when I originally posted this problem. So one of the firmware upgrades since that time may have improved it. I probably only need to reboot it every 3 or 4 weeks now. Still not ideal, but I put up with it.

GET YOUR ACT TOGETHER WD!

[Bill_S]

You need to understand that this is not a support forum.  WD does not monitor this forum for technical support issues.  Therefore, WD does not contribute to this forum in order to provide technical support. This is a user to user forum. It always has been and always will be. But it's not like you can't get help from WD. If you want direct support from WD, then you can contact WD for that support.  You can do so either by phone or email.  If you have contacted WD for support, but haven't received a response, then contact me by private messaging and I will look into it for you.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en