01-07-2010 09:49 AM
Tried to connect my network drive through router cannot access it at all . Somebody please help . Contacted WD support and they told me to disable my antivirus . Ive done this no joy . Even asked IT guy in work .Any kind of advice would be welcomed . im pulling my hair out !!!!!!!
01-15-2010 03:22 PM
Can you give some more information on your setup?
01-16-2010 02:13 AM
I'm having the same problem.
Im using windows xp SP3 and the HD will not Map Network Drive.
I contacted the support and they were next to useless. I cannot understand why they are not open on the weekends and close at 4.30pm!!
I have tried all the solutions, disabling the 1394 Network Connection, because someone said that would work, it didn't. I have disabled my Anti Virus, I have Kaspersky and even added the software to my trusted site, this didn't work! I have contacted BT regarding my router to disable the Firewall on my router, this again did not work.
I am slowly pulling my hair out.
I am considering sending the unit back. The amount of hours I have spent on trying to resolve this problem is going into days.
If anyone can help...........................
01-17-2010 07:25 AM
For drive to be mapped it must be on a network with a DHCP. Otherwise the IP will be maybe not be set at all, or to some adress by default that I don't know and drive be not accessible.
Can you ping the drive ?
Have you got a DHCP server ?
If not try to set up a dhcp server before you start the drive. I did it worked. I set up a dhcp with one linux box then accessed to the WD and set it up to a fixed IP of my choice, after that it did work.
02-10-2010 05:44 PM
hey i got my drive kinda mapped . Wd discovery still doesnt recognise it though. I have the white light 2tb my book world edition . Using xp sp3 . A cisco EPC2425 router . Xbox even picks it up . Put some files on it when i mapped it , not sure if there safe though . Have contacted WD support they were rubbish told me its definitely my anti virus which i disabled . And then firewall . but nothing im at a serious dead end . Already pulled my hair out .
02-13-2010 06:02 AM
Had the same problem with two machines on XP. Fixed it by first making sure UPnP was enabled (checking show UPnP devices in network view will enable if necessary, and install the windows component needed). Then I ran freeware netscan from www.softperfect.com and mapped the drives from the list of devices detected. There's another thread here that explains the method.