My Book World with inconsistent connectivity

[Junepath]

Good morning!

In December of '10 we purchased a Western Digital My Book World 1TB NAS for our home network. It set up easily with no problems, and seemed to work great until this past Thursday.

Over the last few months, whenever we would try to watch a video on our Playstation 3, there would be instances where the Playstation seemed to struggle to play the video, but if we restarted our router, we could continue on with no problems. This led me to believe it was a router error, not the My Book World.

Thursday evening we sat down to watch a video, and had the same problem as normal, and I went to restart our router. This happened shortly after all of our computers lost network connection, which meant that our router seemed to be struggling to send a signal at all. Restarting the router had no effect this time, and after messing around with restarting the router, and the Playstation, we determined that our router was to blame and went out to buy a new one.

We got the new router set up, new passwords put into the Playstation, and went to make sure we still had access to the My Book World on our Playstation, and we did not. Or rather, we could see that it existed, but it was so slow to load that it wasn't worth trying to use it.

The same problem seems to be occurring on all of our computers as well. Friday morning I upgraded the firmware on both the router and the netdrive, and that seemed to work for about 20 minutes, but after that it stopped working again.

What seems to be happening is that all the devices in the house can see the MBW, and can even connect to it. Typically you can log in, see the public folders, but if you try to click one of the folders, they just load and load until they eventually time out. But then ten minutes later you could try again and everything works perfectly. It's just really inconsistent, and obviously I would like it to be working properly 100% of the time, not intermittently.

On one hand, I feel like this has to do something with communicating to the new router, on the other, the fact that it works sometimes makes it hard to beleive that there is a setting that is incorrect.

Any ideas on what I can try changing on either the My Book World or router settings to clear this up?

Thanks!

[Alucardx23]

Try connecting the MBW directly to the computer and check if the same problem keeps happening, if it does you might need to do a factory restore. If the problem continues after the restore, contact tech support to check the warranty and replace it.

[Junepath]

I'm not sure how to connect it to a computer directly, it's a NAS and it connects by an ethernet cable instead of USB.

[Alucardx23]

Just connect the MBW Ethernet cable on the back of the computer. You can use WDLink to map it again.

[Junepath]

Your mapping suggestion gave me an idea.

Our old router had problems sending a signal but as far as I could tell, it's connection to our one wired computer never failed. So I hooked that router back up into the wired computer, and plugged the MBW in. It worked perfectly, lightning fast just as before.

So I suspect it has something to do with the new router, despite the fact that both the old, and the new, routers are Belkins.