WD Anywhere backs up on new 64-bit Windows 7 computer, but it won't view and restore

[mysticmag]

I have My Passport elite.  I couldn't back up from my new computer with Windows 7 64-bit. So I downloaded most recent version of WD Anywhere backup 4.50. Now the backup is working (backing up from my new computer to my Passport Elite external drive), but when I go to View and Restore, I get the message the WD Anywhere BAckup REstore cannot be run under this version of Windows. I still have the old version of WD Anywhere Backup on my Passport Elite (I still have another 32-bit computer).  What to do?

[mysticmag]

Today the computer has stopped backing up completely! I get an error message WD Anywhere Backup Launcher cannot be run under this version of Windows.

[mysticmag]

I uninstalled WD Anywhere Backup and reinstalled it, and at least for today, it is working again. I don't know what I did to make this happen. If anyone has any clues or similar experience, let me know. Many thanks.

[oxter · Accepted solution]

Maybe you should try contacting WD's Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support

http://support.wdc.com/contact/index.asp?lang=en

[mysticmag]

thanks for the advice. I will do so.