New Idea

The default behaviour of this device is to power on when connected to a power supply.  This is annoying as the device will start up after a power failure instead of returning to a standby state.  With HDMI CEC activated, this also causes my TV and Receiver to power on after a power failure.


Please change the default behaviour to standby when connected to power, or at least provide an option so we can disable auto power on.



Status: Unplanned

Google Drive in Smartware

Status: Acknowledged
by on ‎01-13-2015 01:18 PM

My suggestion is:


I would like to see Google Drive in Smartware as both a backup source and backup target just like Dropbox is.


I personally use Google Drive more than Dropbox and would like to set it as a regular backup job.




'Leave me in the dark aqnd I will find the light'

Status: Acknowledged

Currently if you manually upload photos and you leave that screen it pauses/STOPS the upload of photos. I need it to still keep uploading the photos in the background. Also please make it Automatically upload when new photo is discovered. Please add to next firmware as feature.

Status: In Review

WD2Go for Windows RT

Status: Unplanned
by on ‎06-04-2013 06:41 AM

This has already appeared on the Community board, but with over 1 million Windows Surfaces out there and presumably more of other makes, it must be viable to produce a version of WD2Go for Windows RT.

Status: Unplanned

I would like to set up my own private calander on my WD Cloud Drive, not using google or anything more.

I came across some software such as ownCloud or baikal, which is a bit like dropbox or the WD Cloud App, plus a calender functionality.


Access could be enabled via WD Cloud App plus Desktop-Access when directly connected to the WD Cloud.


Any feature like is to come soon, or appearing worth developing?




Status: Acknowledged
Hi, On my iPhone Mycloud app, the photo files display thumbnails. However on the PC desktop app there's no option to switch on thumbnail view. Please make that option available. Thanks
Status: In Review

i would like to suggest that the options that are included with the iPhone app be added to the Android app. My wife's iPhone has the following options when getting ready to upload phone photos to our My Cloud that I would really like to see in my Android app:

  1. Option to select photos for operations

  2. Option to Add a photo while being in a selected folder

  3. Option to Add a new folder to her My Coud user folder rather than the default Public folder.


I think all the Android users would be encouraged to experiment more with the My Cloud device if we had more control of our uploads.


I really love our My Cloud since my wife's iPhone can now upload photos from her iPhone in a manner that works so much better so much easier than when we first bought it. She is now happy to get the photos off her iPhone and get them easliy organized on our My Coud. Thanks for the new changes to the My Cloud device and iPhone app. Now, if you could do the same for Android I could complete my joy. :-)

Status: Acknowledged



What would make the wd 2go and my book live a truly great personal/small business cloud storage product are the following enhancements:


1. Merge the functionality of wd photos into wd 2go. You don't need two products. 


2. Please show thumbnails for photo files.


3. Please provide "tv out"  function support in wd 2go on iPad, iPhone.  This will be fantastic to be able to stream to TV directly,


4. Provide support to play .mpg video files natively in iPad, iPhone and not to pass off to another app as in "open in" menu.  This will bring a lot of the older videos into my book live cloud store, thereby increasing demand for storage, which is good for Western Digital's business.


5. Please provide support to email link to "folders" instead of just files (dropbox style).  This will allow to be able to share whole albums. This should be done by providing link to an URL and not zipped file containers.


6. And lastly (for now), provide the same support on iPad, iPhone that exists on Android devices and wd photos on iPad, that is: expor/upload  local device content to my book live.


Thank you,



K.V. Sastry

Status: Unplanned


Status: Acknowledged
by on ‎08-29-2011 12:03 AM

would like to see the option to play entire albums, genres, or complete collection of music via wd 2 go as at present you can only play one track then go back into folder to select next and a similar thing happens with photos in you only get one at a time so unlike wd photos where you can flick through entire albums in wd2go you again have to go back to main folder to select another photo and i would like to see it work like wdphoto app so you can view all photos from albums in a slide mode

Status: Acknowledged

TV Out and AirPlay support

Status: Acknowledged
by on ‎03-17-2012 12:01 PM

WD 2go is a great App!! But it only plays videos on the iOS device. It does not do TV Out or support Airplay.
I want to be able to connect my iPad to the my TV via the 32pin cable with the HDMI adapter, and also use Apple TV and AirPlay to steam videos from my My Book Live Duo.

Status: Acknowledged

WD My Cloud apps thumbnail feature

Status: Acknowledged
by on ‎09-09-2014 01:06 PM

The WD My Cloud app should have a thumbnail feature for every platform: Mac, PC, iOS, and Android.


Thank you!

Status: Acknowledged

Idea approved for voting.

Windows Phone 8 and Windows 8

Status: Acknowledged
by on ‎01-14-2014 08:28 PM



I bought the 4TB My Cloud yesterday and it works really good but we are missing a application for windows 8 and a better application for windows phone 8.


I have Windows Phones and Surfaces RT/PRO. I was expeting to use this in order to save space in those devices.


Windows Phone has a configuration to automaticaly upload photos using a application. will be nice to use this feature..





Do you have plans to develop those apps?

Should I wait for it?

Do you have a estimate how long wil take?





Status: Acknowledged

I think it would be super awsome if I could see a preview of the Raw files on My cloud.

I would like to download them to a remote computer to edit them some times but I am unable to see a preview of the RAW file.


I think all photographers would apreaciate this feature.



Status: Acknowledged

Idea revised for voting.

Request for WD Photo for Windows Phone

Status: Acknowledged
by on ‎06-28-2013 03:20 PM

Just switched over from Android to Windows.  Disappointed in that WD Photo is not available.  Loyal customer (My Book Live, 2 WD TV Lives) requesting some additional support for WD apps on windows phones.  




Status: Acknowledged
With this idea you could define The folders that will be in The cloud in The back up. Similar than with WD SMARTWARE forma PC
Status: Acknowledged

WD 2go support for WP7 / Windows Phone 7?

Status: In Review
by on ‎02-04-2012 11:35 AM

The Windows Phone 7.5 (particularly post-Mango) is becoming much more popular and is finally gaining market share. For good reasons...for once, albiet belatedly, MS has put out a quality product that rivals and sometimes even exceeds the Android and iOS competition.


I would very much appreciate a WP7 implementation for WD 2go. To do so now rather than later would be impressively forward-thinking.

Status: In Review


Status: Acknowledged
by on ‎04-16-2014 02:43 AM

the  media streaming provider Plex has a great potential to make the wd my cloud even better. the possibillity to play my most demanding hd movies or anything else anywhere on any device, but mainly movies. i´m sure your know that plex needs a media server in the form of a pc or a nas, if you then press nas when you are setting up your plex server alot of nas manufacturers appear, but saddly not WD. the great thing about plex for me atleast is that it will stream my media with a smaller bitrate if im streaming to my phone for exampel, and plex will play any codec in any container and the plex app is anywhere smart tv´s, phones, pc´s........

this whould make my wd my cloud even better, please contact plex to see if this is a possibillity


best regards

jacob holm


the happy owner of a 4tb wd my cloudSmiley Happy

Status: Acknowledged

jpeg is only one of many file formats for photos. WD PHOTOS is terribly limited by handling only jpeg. please add support for tiff and the other popular photo file formats.

Status: Acknowledged

Currently I can't use My Passport Wireless to backup my photos or video by WD Photos.  It is great to add that feature into the WD Photos app.  It helps to sync the mobile device as a backup drive as well as external storage expansion.  Looking forward for this feature!

Status: Acknowledged

I understand the intent of SmartWare to assist the average user in backing up critical files on their computer.  However, for the experienced/professional user they should be able to delete the Smartware from the drive and recover the lost diskspace and disable the VCD in the firmware.  We resell thes drives and expected to have the advertised storage space on the drives.  The expectation was to connect the drive to any computer which would recognise it as a standard storage device.  We have already had several clients return the drives and this is creating an issue.

Status: Implemented
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