Video Ok, but No Audio

[hhammad]

Hello

I have bought the WD Elements 2TB recently and it works very fine, and very good product

Recently, I brought some files (Concerts, Movies....etc) from a friend however, the WD elements plays the files as Video (Picture) but the but No Audio.

Some people suggested to convert the file by one of the programs (Like Total video converter) but it didn’t work, others say that no solution for that, third say you have to change audio options in the WD itself.....etc

Can you Pls assist me in that problem from your point of view?

I noticed that there are some issues similar to this on the forum, but I cant find any FINAL solution for that that solved the issue

Thx in advance for your assistance

HH

[TonyPh12345]

What model # is your player?

Also, Please post the full TEXT output of MEDIAINFO for such a file.

http://mediainfo.sourceforge.net

[hhammad]

This is one of them:

General
Unique ID : 204336193079074823919981245407570624736 (0x99B9B823DE4ED8D4A1FC0682D21700E0)
Complete name : H:\KENNY G A Evening Of Rhythm & Romance\Kenny G.An Evening of Rhythm & Romance.2008.mkv
Format : Matroska
Format version : Version 2
File size : 7.90 GiB
Duration : 1h 49mn
Overall bit rate : 10.3 Mbps
Movie name : Kenny G: An Evening of Rhythm & Romance - Release for HDClub by ulad
Encoded date : UTC 2009-10-10 06:10:04
Writing application : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 49mn
Nominal bit rate : 7 250 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.262
Writing library : x264 core 68 r1183M f21daff
Encoding settings : cabac=1 / ref=5 / deblock=1:-3:-3 / analyse=0x3:0x133 / me=umh / subme=7 / psy_rd=1.0:0.0 / mixed_ref=1 / me_range=24 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=2 / deadzone=21,11 / chroma_qp_offset=-2 / threads=6 / nr=0 / decimate=0 / mbaff=0 / bframes=3 / b_pyramid=1 / b_adapt=1 / b_bias=0 / direct=3 / wpredb=1 / keyint=250 / keyint_min=25 / scenecut=40 / rc=2pass / bitrate=7250 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / pb_ratio=1.30 / aq=1:1.00
Language : English
Default : No
Forced : No

Audio #1
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 49mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 1.16 GiB (15%)
Title : DTS 1510 Kbps 6 ch 48 KHz
Language : English
Default : Yes
Forced : No

Audio #2
ID : 3
Format : PCM
Codec ID : A_PCM/INT/LIT
Duration : 1h 49mn
Bit rate mode : Constant
Channel(s) : 2 channels
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Title : PCM 1536 Kbps 2 ch 48 KHz
Language : English
Default : No
Forced : No

Another One:

General
Unique ID : 189492357227322676610864967286921804007 (0x8E8EE68746E5E9988981D8585C16B8E7)
Complete name : H:\Gary.Moore.And.Friends.One.Night.In.Dublin.A.Tribute.To.Phil.Lynott.2009.720p.BluRay\Gary.Moore.And.Friends.One.Night.In.Dublin.A.Tribute.To.Phil.Lynott.2009.720p.BluRay.x264-CLASSiC-人人影视高清发布组.mkv
Format : Matroska
Format version : Version 2
File size : 4.37 GiB
Duration : 1h 12mn
Overall bit rate : 8 581 Kbps
Encoded date : UTC 2009-11-06 09:14:39
Writing application : mkvmerge v2.9.8 ('C'est le bon') built on Aug 13 2009 12:49:06
Writing library : libebml v0.7.7 + libmatroska v0.8.1

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings, CABAC : Yes
Format settings, ReFrames : 5 frames
Codec ID : V_MPEG4/ISO/AVC
Duration : 1h 12mn
Bit rate : 7 071 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 29.970 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.256
Stream size : 3.52 GiB (80%)
Writing library : x264 core 78 r1318 fe83a90
Encoding settings : cabac=1 / ref=5 / deblock=1:0:0 / analyse=0x3:0x133 / me=umh / subme=8 / psy=1 / psy_rd=1.0:0.0 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / chroma_qp_offset=-2 / threads=6 / nr=0 / decimate=1 / mbaff=0 / constrained_intra=0 / bframes=3 / b_pyramid=0 / b_adapt=1 / b_bias=0 / direct=1 / wpredb=1 / keyint=250 / keyint_min=25 / scenecut=40 / rc_lookahead=40 / rc=2pass / mbtree=1 / bitrate=7071 / ratetol=1.0 / qcomp=0.60 / qpmin=10 / qpmax=51 / qpstep=4 / cplxblur=20.0 / qblur=0.5 / ip_ratio=1.40 / aq=1:1.00
Language : English
Default : No
Forced : No

Audio
ID : 2
Format : DTS
Format/Info : Digital Theater Systems
Codec ID : A_DTS
Duration : 1h 12mn
Bit rate mode : Constant
Bit rate : 1 510 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 24 bits
Compression mode : Lossy
Stream size : 788 MiB (18%)
Language : English
Default : Yes
Forced : No

[TonyPh12345]

That's why I also asked for the model # of your Elements Play.

The Gen 1 EP doesn't support DTS.

The Gen 2 EP does.

[hhammad]

Spoiler

Model : WDBACC0020HBK-EESN

Spoiler

s this right?

[TonyPh12345]

That's the "Gen 1."  It won't work with DTS files.

[hhammad]

Is there anyway that DTS can be converted to a playable format by Gen 1? Without losing sync?

[Filip]

Hi there, try "MKV2AC3".

MKV2AC3 is a simple tool that converts MKV with DTS to MKV with AC3 Audio.

I had the same problem as you (MKV-files with DTS audio track)

I used MKV2AC3 to convert the DTS audio tracks to AC3, and it worked perfectly.

Greetings, Filip

[fabio90mm]

My elemnts play not play the dts sound, but with the optical cable in an amplifier or home theatre I listen dts track

[knarflyn]

Hi all,

Is there an update that will enhance the capabilities of Gen 1 WD Elements play to Play MKV with DTS sound track?

regards...