wd2go password problem

[babychat]

Hi all,

I have purchased and set up a new Mybooklive. I have successfully set up and am using the drive on the office network.

My problem arises when I try to access it via wd2go. I can log on to wd2go, I can view and access the drive, but when I try to access the files it asks for a user name and password but will not accept what I put in. It doesn't tell me its wrong it just keeps going back to the user name and password screen. I have tried the user name and password, the network password and no password at all.

This is not all that strange except that when I have entered a password several times it will suddenly let me in. It doesn't seem to be any particular password, it could be anything or nothing at all. It is not a magic number of enter a password 3 times, it might let me in on try 3 or try 10.

Has anyone else had this problem or are there any suggestions on how to solve this problem,

Thanks,

Tracey

[Awopero]

You are posting in the wrong forum, you need to go to Network Drives. 

[Wayne]

have you set up any private shares with passwords?  are you using the public share folder at all?  what operating system are you using to access the drive? 

[babychat]

I am using Windows 7 and yes I have set up private shares but I have taken all passwords off and it still does the same thing. I have set up another public folder also with no passwords and still the same thing.

[ThePizzaMatrix]

That's odd... WD2go asks for your E-mail to log in and then for your username (And password) if you have a private share, after that it doesn't ever ask me for a password again.... o.o

What if you look for Batra or SatyafromWD in here?

[babychat]

If I access via a mobile device I don't have a problem. It is just on the pc, doesn't matter if it is private or public share, it still asks for the password.

What is Batra or SatyafromWD?

[ThePizzaMatrix]

Batra and Satya are WD staff members monitoring the WD Photos and WD2go boards.

[Wayne]

are you trying to access it by wd2go on a local network, because then yes it will always ask for your password.  you can download wd link, and it will help you map the drive on a local network.  then you won't need to use your password or wd2go.