WD Photos does Not display all Folders

[eigo901]

Hi,

WD Photos, everything seems to be working fine but it WD photo does not display all of my Photos Folder WD HD LIVE HUBTV set.

I got 24 photos folder but it only display upto 14, I tried all mechanism but its not working.

However, I could workaround with Zappo, as it display everything perfectly no issue at all but its very very slow and also it does not cache the pictures so in my scenario WD Photos is the only option.

Is this is the limitation or what? Any help please...or any other app??

[eigo901]

After increasing the CAche SIZE TO 5gb, i COULD SEE MORE  FOLDERS.

Since I got 10GB of Photos, Is there anyway I could select which folders to cache which folder not to?

I'm using IPAD..

[batra]

WD TV Live Hub has a transcoder running at low priority. It converts photos stored on Live Hub to a format best for your iPad/iPhone/Android device. As the transcoder runs at low priority, it takes some time to convert the images. Each time you select your Live Hub from the devices screen in WD Photos 1.2, the database is reloaded and you should see more photos over time. WD is working on improving the transcoding time.

The cache limit is not what allows you to see more photos - just time to transcode. Zappo TV uses DLNA in a LAN setting and loads the photo directly vs. WD Photos loads a much smaller version of the image as it supports the WAN (wide area network).

[eigo901]

Thanks for the clarrification.

Whille doing this, I encounter another issue. I've reorgonized the WD LIVE HUB TV PHOTOS FOLDERS and now WD PHOTOS folders still showing the same olders folders and giving me the error picture now found even I left connected the WD Photo IP PAD for all night..

[Laura_F]

You will need to clear the cache on your device to get an updated database of your transcoded files. When you move files around, the transcoder sees it as a "delete" and "new file." When you see a "File not Found" error it means the transcoded file is no longer on the drive and your phone's cache is out of date.

[andyfinp]

Is there any timescale on the coding work to speed up getting updated photo's out to devices.  I only found this app last night and think it's GREAT, it would just be better if photo's arrived on the mobile device a little quicker.

Regards

Andy

[5stringplyr]

Were on the iphone do I clear this cache?

Never mind I found it. But now I get first time setup then a message "Unable to process photo database".

[Laura_F]

What device do you have, 5stringplyr?

[Laura_F]

You'll see the error "Unable to process photo database" if you do not stop the WD Photos app using the iPhone task manager before switching the "clear cache" toggle. This is something we're fixing in a future release of WD Photos.

[5stringplyr]

My Book Live 3TB

iPhone 4