Forums • News & Announcements • WD Knowledge Base
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
Occasional Contributor
jspringer
Posts: 3
Registered: ‎05-05-2012
0
Accepted Solution

HDD Not Recognised

Options

‎05-06-2012 06:41 AM

After I accidentally dropped my USB hard drive last week my USB port broke on the original WD case.  I bought a new disk enclosure to put the hard  drive in.  I also downloaded the western digital smartware and WD SES driver. In Device Manager my USB hard drive is there.   I am running windows 7 pro and in windows explorer my USB western digital isn't showing up.  How do I access the USB hard drive without being showed up in Windows explorer? Can anyone help?

Report Inappropriate Content
Message 1 of 4 (748 Views)
 
Esteemed Contributor
Awopero
Posts: 1,017
Registered: ‎11-03-2011
0

Re: HDD Not Recognised

[ Edited ]
Options

‎05-07-2012 10:36 AM - edited ‎05-07-2012 10:37 AM

I don't want be the guy with the bad news but probably that's not going to work. However, you can access via Disk Management, also you can use either Recuva or Photorec to recover the information.

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Report Inappropriate Content
Message 2 of 4 (712 Views)
 
Honored Contributor
Joe_S
Posts: 4,409
Registered: ‎08-04-2010
0

Re: HDD Not Recognised

Options

‎05-07-2012 12:03 PM

If you dropped the drive it's probably beyond do it yourself fixes. If this is a drive that came with Smartware it will be hardware encrypted. Any data recovered without the bridge board will be encrypted and useless.

Joe

Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue.
Report Inappropriate Content
Message 3 of 4 (709 Views)
 
Occasional Contributor
jspringer
Posts: 3
Registered: ‎05-05-2012
0

Re: HDD Not Recognised

Options

‎05-08-2012 03:47 AM

Format the hard drive and is working fine.  Also the new case doesn't like USB side ports on the desktop computer and have to use one on the back of the computer

Report Inappropriate Content
Message 4 of 4 (702 Views)
 
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2010 Western Digital Corporation, All rights reserved. | Trademarks | Privacy | Terms of Service | Terms of Use | Copyright | Contact WD