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Occasional Contributor
jspringer
Posts: 3
Registered: ‎05-05-2012
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HDD Not Recognised

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‎05-06-2012 06:41 AM

After I accidentally dropped my USB hard drive last week my USB port broke on the original WD case.  I bought a new disk enclosure to put the hard  drive in.  I also downloaded the western digital smartware and WD SES driver. In Device Manager my USB hard drive is there.   I am running windows 7 pro and in windows explorer my USB western digital isn't showing up.  How do I access the USB hard drive without being showed up in Windows explorer? Can anyone help?

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Awopero
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Registered: ‎11-03-2011
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Re: HDD Not Recognised

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‎05-07-2012 10:36 AM - edited ‎05-07-2012 10:37 AM

I don't want be the guy with the bad news but probably that's not going to work. However, you can access via Disk Management, also you can use either Recuva or Photorec to recover the information.

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Joe_S
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Re: HDD Not Recognised

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‎05-07-2012 12:03 PM

If you dropped the drive it's probably beyond do it yourself fixes. If this is a drive that came with Smartware it will be hardware encrypted. Any data recovered without the bridge board will be encrypted and useless.

Joe

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jspringer
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Registered: ‎05-05-2012
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Re: HDD Not Recognised

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‎05-08-2012 03:47 AM

Format the hard drive and is working fine.  Also the new case doesn't like USB side ports on the desktop computer and have to use one on the back of the computer

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