My Passport is not detected in my computer

[RoentgenRay]

HI 

I have had exactly the same problem - Win7 will not recognised my Passport 1TB HD, which did not appear to be mapped to the PC!!!!!! Go to:

'How to partition and format a WD drive on Windows (7, Vista, XP) and Mac OSX'

 ' on the WD knowledge base .

ALL DATA WILL BE LOST, for me this wasn't a problem. All is now perfect.

Do you know where the # key is on the UK Mac keyboard- there isn't one, just press alt 3.

Good luck

[martie-c]

Unfortunately I need the data. So that solution is not an option for me. Thank you anyway. Anybody else out there have a solution that doesn't erase my data?

[ChompitoFJ]

I have the same problem. I have a 500gb My Passport (supportinh both USB2 and 3). The disk worls properly, keeping showing data stored on several PCs who runs Windows XP and one who runs W7, but in both my PC (W7 32bit) and laptop (Dell N4030 with W7 64bit) appears briefly on Computer Management -Storage- Disk Management , allegedly unformatted, and every minute a "You need to format the disk" appears, but, even when I go to disk option, the system is unable to format the disk.

The unique path I didn't try is to reformat any of my computers.

Any idea?

[HockeytownRay]

Still not having any luck.  I have tried on another computer, and I have tried with a different cable.  I don't want to reformat, becaue I have a lot of information on the HD still.  Any new ideas?

[martie-c]

Does WD even try to help in this forum? Or do they just ignore things here?

[Joe_S]

This is just a users forum not customer service.

Joe

[jinxiaosa]

same problem,but i can not find the disk in the disk management.....sad....this product is so that a crap. 1T passport essiential se 

[GHIGHMAN]

Thanks man!

Your post was the only useful from the thousands I have read!

Greetings from BG!

[gibsonm21]

I just signed up today for this forum for the same reason, its sad that WD reps aren't on here to lend support. I replied on another thread about this problem, but here is a possible fix for some. When I plug my passport in to my PS3, it is still recognized and accessible. You can access you files from there and move them to another storage device and then re-format the passport.

This didn't work for me because I didn't have another storage device large enough to store 400 gigs of info. I'm pretty pisssed considering I didn't drop my drive. My problems started after I downloaded a movie to my HD.

Hopefully we can find a fix.

[drannel]

Thanks to you..My passport is now detected..