My WD External hard drive not recognised

[ruddar]

Hi Every one,

I have a WD External hard drive which was working fine till today  3.00pm but, while working on it all of a sudden I dropped it by mistake.

After that when ever I try to connect to PC or laptop it is not recognised.

I checked in device manager also it is not recognised but I can hear it spinning after connected to PC or laptop and the flashing light is also working fine. While removing it from system I can hear a sound (might be saying it is disconnected).

I have very very important documents in that and worried about it, I can't afford lossing them.

Can any one guide me how to proceed and get the my data.

Thank you

Sri

[Joe_S]

The drive is probably physically damaged. It doesn't take much of a bump to damage them. Professional data recovery is likely the only solution.

Joe

[ruddar]

Hi Joe,

Thank you for the reply.

Can you please tel me how can I  recovery data and how much it costs me.

Thank you

Sri

[ruddar]

Can Any one Tel me any option to get the data recovery.

Its really very Imp. Am worried about it

Than you

[ruddar · Accepted solution]

Finally, I got the solution.

My colleague who works as System Engineer helped me out.

He tried to open the hard disk and checked, the hard disk was fine but, the knob where we plunge in got destroyed.

I purchased a ‘Kingston SSD Enclosure’ case for my hard drive, now I can reuse my disk again.

Want to tell you, once we open our hard disk which is sealed you can’t reuse the case but we can see whether HD is ok or not.If HD is ok you can reuse and if destroyed last option is professional data recovery.

Hope it helps...

Thank You

Sri

[sweetcandysmile]

Could any one help me my (MY BOOK ESSENTIAL EDITION 1TB USB 2.0 DESKTOP EXTERNAL HDD) lights up when i plug it in but it does not recognise by USB nor is there any noise coming from the HDD, im guessing it's the USB/Power connector circuit board because i accidently pluged my laptop adapter into it for like for 2 seconds and pulled it out once i realised what i done :-( anyways its not working now and is there anyone that could tell me how i can fix this problem?

I had some ideas myself a new Enclosure but where do i get that and how do i know its the write one??? or a replaced Circuit board hhhmmmm HELP please!!!

[Joe_S]

You probably fried the circuit board. Send a PM to fzabkar he's about the only one who undeerstands these boards. Sometimes you can bypass what is burned out. Or search his posts. A lot of people have fried their drives using the laptop power supply by mistake.

Joe

[sweetcandysmile]

sorry i really dont know how to use this forum how do u PM someone if it dont say reply at the bottom?

[jojoy]

once we open our hard disk which is sealed you can’t reuse the case but we can see whether HD is ok or not.If HD is ok you can reuse and if destroyed last option is professional data recovery.......

i have warrenty to my passport...does warrenty remains after we open the seal.... does WD support professional data recovery for a warrenty product for free cost!.....

[Joe_S]

When you open the drive the warranty is voided.

Joe