10-04-2011 11:58 AM
My Passport Essential SE 1 TB is not detected when I plug the USB 3.0 port.
When I plug a USB 2.0 port, it is recognized and works fine
When I plug a USB 3.0 port with an extension cord (USB 2.0) it is recognized but connected by USB 2.0
I have the USB 3.0 drivers and I set my bios up to date.
I do not find a solution
Do you have a solution?
Thank you in advance and sorry for my English
Solved! Go to Solution.
10-04-2011 12:27 PM
Did the PC come with USB 3 or was this an addon card? Also make sure USB 3 is enabled in BIOS.
10-04-2011 01:52 PM
Did you look in Device Manager and see if it's OK there. You might also want to check on the manufacturer's site and see if there are any updates for it.
10-04-2011 02:16 PM
im joeper, ihave problem with my wd external hard drive 500 gb caapcity. it start not to recognized what ever computer im using. a nottice is pop up whenever i plug the device. previously it really very nice. can u help me what should i do. i stored all of my file in the device and i want it to retriveve immediately because i have projct to finish
Appreciate your response
10-04-2011 09:03 PM
Does the drive show in Disk Management? If so what does it say about the drive there? It may be something like Raw or Unallocated. What OS are you trying to use it on?
10-07-2011 07:51 AM
i'm also having technical difficulties with my passport 500gb usb 3.0 connected to a pcie x1 to usb 3.0 addon card with nec renesas d720200a chipset on asus p5b-deluxe wifi/ap motherboard.
the drive is powered but could not be detected on windows 7 pro sp1 64-bit. the driver version is 2.1.25 and the firmware is 126.96.36.199
the drive is running fine with nec renesas d720200 chipset on gigabyte ga-990fxa-ud5 motherboard using the same driver version which is 2.1.25 and firmware is 3.0.25.
i guess wd passport essential usb 3.0 is not compatible with particular nec renesas chipset.
also the original wd usb 3.0 cable died on me last month ago, i just had it replaced by a new one from local vendor today and it works flawlessly on the gigabyte one.
12-27-2011 08:26 PM
I have the same problem but I'm using an add-on card instead of a built-in chip on the motherboard. Chipset reads NEC D720200F1 and shows on my Device Manager as Renesas Electronics USB 3.0 (both on host controller & root hub). I already have updated the driver to 188.8.131.52 w/ firmware 3025 but unable to get recognition.
Is there a workaround for this? Is there any firmware that needs to be updated to WD Passport Essential drives?