- WD Community
- :
- External Drives
- :
- Portable Drives
- :
- Re: My passport wont work.
- WD Community
- News & Assistance
- Announcements
- New to Community
- Forum Feedback
- Off-Topic
- Software & Apps
- WD Software
- WD Mobile Apps
- Software & Accessory Ideas
- WD TV Live Streaming
- Live Streaming Discussions
- Live Streaming Firmware
- Live Streaming Ideas
- Live Streaming Issues
- WD TV Live Hub
- Hub Discussions
- Hub Firmware
- Hub Themes
- WD TV Live Hub Ideas
- WD TV Live Hub Issue Reporting
- WD TV Play
- WD TV Play
- Live & Live Plus
- Live Discussions
- Live Firmware
- Elements Play
- Elements Play
- External Drives
- Mac Externals
- PC Externals
- Portable Drives
- External Drive Ideas
- Network Devices
- Networking Devices
- Live Duo
- Sentinel
- My Book Live
- Other Network Drives
- Network Product Ideas
- Internal Drives
- Desktop & Portable
- Internal Drive Ideas
- Anuncios
- Noticias
- Nuevo a La Comunidad
- Los Productos de WD
- Software y Accesorios
- Reproductores Multimedia
- Unidades de Red
- Unidades Externas
- Unidades Internas
- Ankuendigungen
- Neuigkeiten
- Neu in der Community
- WD Produkte
- WD Programme
- WD TV Media Player
- Netzwerk Laufwerke
- Externe Laufwerke
- Interne Laufwerke
- Annunci
- Annunci e Novita'
- Nuovo per La Comunita'
- Prodotti WD
- Programmi & Accessori
- Riproduttori Multimediali
- Dischi di Rete
- Dischi Esterni
- Dischi Interni
- WD TV Legacy
- Hub Network
- Live Networking
- WD TV HD
- WD TV Mini
- Software
- WD Photos
- Other Software & Accessories
- Hard Drives
- WD ShareSpace
- Other Externals
- Other Internal Drives
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic to the Top
- Bookmark
- Subscribe
- Printer Friendly Page
My passport wont work.
[ Edited ]- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
11-20-2011
12:02 AM
- last edited on
11-21-2011
06:45 AM
by
Nesvic
I have had a 1TB WD My Passport for awhile now, and it just randomly stopped working. One day I went to hook it up to the same computer I have always used it on, and the computer did not recognize it at all. I tried going to my computer and searching for it, but it was not found. The light lights up, and I can hear and feel it operating, it just doesnt get regonized. Now I don't want to go out and buy a new one if this one is salvagable. I downloaded all the restore programs this site offers, and tried them, but none of them would work. Here is the results if it helps at all.
| Test Option: | QUICK TEST |
| Model Number: | WD My Passport 070A |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1032 |
| Capacity: | 999.50 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 08-Too many bad sectors detected. |
| Test Time: | 23:51:41, November 19, 2011 |
| Test Option: | QUICK TEST |
| Model Number: | WD My Passport 070A |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1032 |
| Capacity: | 999.50 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 08-Too many bad sectors detected. |
| Test Time: | 23:52:16, November 19, 2011 |
| Test Option: | EXTENDED TEST |
| Model Number: | WD My Passport 070A |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1032 |
| Capacity: | 999.50 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 08-Too many bad sectors detected. |
| Test Time: | 23:52:27, November 19, 2011 |
| Test Option: | WRITE ZEROS |
| Model Number: | WD My Passport 070A |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1032 |
| Capacity: | 999.50 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 09-Sector #39168-39424::Write Zeros error! |
| Test Time: | 23:53:09, November 19, 2011 |
| Test Option: | WRITE ZEROS |
| Model Number: | WD My Passport 070A |
| Unit Serial Number: | [Deleted] |
| Firmware Number: | 1032 |
| Capacity: | 999.50 GB |
| SMART Status: | Not Available |
| Test Result: | FAIL |
| Test Error Code: | 09-Sector #1952151487-1952151552::Write Zeros error! |
| Test Time: | 23:58:30, November 19, 2011 |
If anyone could help me, that would be lovely.
I hope its not bricked.
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
11-21-2011 07:57 AM
If you connect the drive to another computer is not seen either?
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
11-21-2011 01:40 PM
I have attempted to connect it to two other desktops, and a laptop. But it is not showing up at all on either of them. It just does the same stuff. The light comes on, it does the dull vibrate thing that shows its operating, and thats about it. There is no trace of it on my computer, or the other computers. I have no idea what the issue is.
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
11-21-2011 02:11 PM
I was trying to work with it last night, and downloaded the WD quick formatter, to attempt to reformat it, again. And it said "WD external drive format failed."
I was also reading some different articles online, and I went to my Computer Management, and it shows up under Device Manager > Disk Drives. I right clicked it and clicked uninstal, so maybe I could reinstal all the drivers and such, and maybe get it to work properly. But when I clicked uninstal, it removed it from the list, and I unpluged the drive, and pluged it back in, and a balloon poped up at the corner of the screen saying it was Found New Hardware, and named it, then said Your new hardware is installed and ready to use. (This is the first time it has done this since it stopped working.) So I went to my computer to see if it was infact found, but it does not show up on the list, and I can not find it. So I am confused about that.
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
11-21-2011 02:44 PM
Oh oh oh oh. I just fixed it. I had to download Firmware updater, and Virtual CD Manager, and I did a firmware update, but it asked for my password, which I did not remember, so I whipped the hard drive (Which I was trying to do in the first place but it wouldn't let me with the other programs.) and now it works.
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
04-26-2012 04:04 AM
Hi, I am have similar issues.. where did you find the firmware and cd utility? I could not find that on WD's website.
Re: My passport wont work.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Email to a Friend
- Report Inappropriate Content
05-02-2012 08:09 AM
how u fixed it
me too have also same problem
can you give me step by step instruction how u done that
pls pls help
"thnx in advance"
| Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines | |

