Error "Startup failed 0xD9" during reset

[Kontex]

Hi,

During First installation my new DX4000 the power was lost.

Now the DX4000 dosen't start.

And while trying to reset the machine via created USB-Stick and holding the reset button the error "Startup failed 0xD9 occurs on the display.

I don't now nothing else what I can do now.

Has someone any tipps ?

[diehard · Accepted solution]

did you hold the reset pin in until it said "Loading Recovery OS" ?

[Kontex · Accepted solution]

I hold the reset button the *whole* time after push the power button

It doesn't say "Loading Recovery OS".

[hisgett · Accepted solution]

I too am experiencing the same issue. Brand new unit. I cannot get to http://ipaddress/connect so I decided to try to factory reset the unit. Gone though the steps to create the USB stick, hold the recovery button as per instructions and the error 0xd9.

[Kontex · Accepted solution]

I habe posted the problem to the WD Support 6 Days ago.

Until now I have no answer :-(

[diehard · Accepted solution]

Try verifying that your USB thumb drive is booting up properly. Try and boot your PC or laptop from it, just to see if it boots into the menu.

Do you have the ISO mounted on your PC or created a DVD with the ISO and running, waiting for the server to go into recovery mode ?

[Kontex · Accepted solution]

I can boot my laptop with the created USB-Stick correctly.

WindowsPE is started

It occurs a command-window with following content:

• SIO initialization failed
• Executing wpeinit
• Boot source drive: H:\
• Running WD Recovery
• Wait for shutdown/reboot

A second Command-Windows opend with the “WD Recovery” command, but it is closed himself after several seconds

A third Command-Windows with title “Adminisator Debug” ouccurs with a command prompt in it.

Nothing happened else

I have mounted the ISO on my laptop !

No burned DVD with the ISO is available

[Kontex · Accepted solution]

I have mounted the ISO on my laptop !

No burned DVD with the ISO is available

[Kontex · Accepted solution]

I have mounted the ISO on my laptop !

No burned DVD with the ISO is available

[Kontex]

I have got a message fom WD Support.

They mean at first step I should test the harddisk mit WD Data Lifeguard tools.

May be they could be demaged during power off

Now I'am testing ...

[Gramps]

No idea, but you would think a mounted iso would work?  Perhaps someone at WD could test this?

What process/method are you using to mount it?