Cannot access TWONKEY due to invalid password

[NattyBroh]

Hi All-

Recently purchased a WD ShareSpace to centrally store/access ALL of our home's shared movies/music/pics.

I was able to access TWONKY when I first configured the NAS, but then went back recently and got the following error message:

"The user name or password you entered for area “GPAC-NAS” on 10.0.1.6:9000 was incorrect. Make sure you’re entering them correctly, and then try again."

The ONLY time I set up a password for this unit was during the initial configuration and I set a master UN/PW.

I have searched this forum and found only 1-2 threads on this topic, such as this one:

http://community.wdc.com/t5/WD-TV-Live-Hub-General/TwonkyMedia-Server-Password-Reset/td-p/113566

But the issue was not resolved as far as I could tell from the posts.

I submitted a trouble ticket and was told by WD to do a complete system restore after I tried just a configuration restore.

From what I understand, the system restore means losing all of my saved data. This is not something I care to do unless it is my ONLY option.

I am not very tech-savvy, so please bare with me here.

I could use some help if anyone can advise on how to reset my TWONKY password or access TWONKY.

If I purchase a TWONKY license can I just install an instance (not sure if this is correct term) of it on my WD ShareSpace?

Thanks for your time and help.

SOLRIDER

[Vadir]

You can reset the ShareSpace by holding its Reset button for 20 seconds, this will not affect its data.  Username/Password is reverted back to admin/admin.

[NattyBroh]

Thanks for the reply Vadir. I have tried that reset and it does work for the system admin password but not for the Twonky password.

Makes no sense to me since I never set a Twonky-specific password.