Delete backup & start afresh

[pjw112]

I have reorganized & cleaned up my hard drives, i.e. deleted unwanted files.  I will never need these files again so wish to remove them from the backup.  I understand that I cannot delete old backup files.  How can I delete the complete backup & start afresh?

[Wizer]

Delete the backup folder ( smartware_stor ) from the drive

uninstall the software and download the latest version

[pjw112]

Hi Wizer

Have been busy and just got back to this yesterday.  I deleted the folder "WD Samrtware_stor", installed the latest version and restart WDSmartware.

I am getting a meesgae that there is "no writable WD Smartware partition available".

What do I do now?

[Wizer]

Make sure the drive has the latest firmware and if it doesn't update it

make sure the drive is been recognized by the PC

uninstall and reinstall the software

[Alucardx23]

Can you access the files in the external hard drive?

[pjw112]

Got it working.

Firmware up to date

PC recognizes drive & can read files

Went to Help and clicked on Update Software; WD Smartware updated(?) the software despite already on version 1.6.0; It then went to the backup process & is now backing up my files.

Thanks for your help