02-18-2012 11:11 AM
I have a Passport Essentials drive and I used the WD SmartWare software on the drive to backup files from one computer. I now have problems on this computer with Explorer.exe and this computer won't start properly. I wanted to restore my important files on another computer. When I plugged my Passport drive to this new computer and installer the WD SmartWare software. I can see that there are 16 Gb of files on the drive, but it won't let me access them. If I view the contents of the drive, I see the folders with the SmartWare software and also a hidden folder called System. When I double click this folder, it gives a message that it is not accessible.
How can I access the 16 Gb of files that are on the Passport drive?
Solved! Go to Solution.
02-19-2012 12:13 PM
Inside the passport you will find a folder with the name smartware.swstor, if you explore that folder you should be able to find the files.