■Software Update - WD SmartWare Version 1.5.4.5 for Windows (3/20/12)

[sankarmukh]

Yes.....

Thanks.


Sankar

[sankarmukh]

Hi,
Just like everybody on this thread, the new update doe not work. On your website, it  lets me download 1.5.4.!B and I get 1603 error.

Is there a way to get the older version like 1.5.1.16 on your website?

Now, I have no smartware on my pc.....

Doe that B mean that we are all "Beta Testers"? 

May I download the stable version from your website?

Thnaks,

Sankar

[EamonnP]

Hi all,

See my posts from Tuesday April 10th please.

Staying with vs. 1.4.5.2 seems to be working for me (For now?) 1.5.4.8 did not.

1.4.5.2 was what came with the drive. After a full uninstal of the update (Using free Revo uninstaller). I reinstalled the older software and am ignoring WD's info that a new update is available - at least until I see solutions in this forum or direct from WD.

No issues with CPU or memory usage at the moment - although it's a bit heavy for a while when I first unlock the drive. To be fair, I am a heavy user of large graphic files. (17GB of new files last Sunday) So I would expect some pretty heavy CPU & read/write activity on start up.

No contact from WD and I am not willing to post my cell phone number.

[Tscot]

how to download and install updates keep getting new update notice downloaded required installation software PLEASE HELP WINDOWS 7 HOME EDITION

[paul70]

This update has been an absolute piece of junk !!

I Downloaded update and tried to install it and it failed. (citing error 1603-please try again or contact support)

Tried to install again - same results.

I then rebooted and tried to open WDSmartware thinking the previous version would run - nothing !

Tried to uninstall - that failed - citing a script error in some file.

I am now locked out of my WD drive since WD Smartware won't run to allow me to enter my setup password.

Thanks for nothing but headaches!

I have emailed "Support" and received a reply stating that they must call me on the phone to help me through the problem. Give me a break!! Does WD ever generate software that is ready to use or can they provide a fix for what appears to be a common problem??

I believe it is time to relegate WD hardware/software to a yard sale and look for a good Seagate setup

By the way, I have - Windows 7 Home Premium x64 with all updates....

I also am wondering just exactly what version this update is supposed to be...the download is named 1.5.4.11b and during the failed installation, there is reference to 1.5.4.5 and 1.5.4.8 ??????

[LoneRanger417]

I recently got a new computer running Windows 7 Pro 64 bit and I also am now having even more issues than I did on my old computer.

I tried this version and it failed miserably so I went back to 1.5.1.6.  Now that version too has greyed out backup and restore tabs.  The My Book Essential is attached and the activity light is blinking but WDSmartware is no longer able to find it.  I am sure that it is not backing up my files any more.

I see another post (2 weeks ago) that suggests that a new update 1.6 should be released soon.  When is soon?

[Watchful]

Hi LOneRanger417,

I presume you have the Backup and Retrieve tabs but they are greyed out (an unexplained feature of the latest software).  The Home tab should have an icon for your computer and, to the right of it, an icon for your WD external Drive.  Click on the icon for the WD Drive and, after a few seconds, the Backup and Retrieve tabs should become active and cease to be greyed out.

I've seen nothing recently from WD about the release of SW 1.6.

[chrisdas]

it is easy to update WD smart version 1.5.4.5 for Windows.

karan chanana - Sam

[chrisdas]

it is difficult to update.

karan chanana - karan

[chrisdas]

it is very easy to update software.

karan chanana - mitthu