Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

[painful]

wow only took about 20 attempts to register.............................

hi all, first post here, i am running xp with smartware 1.6, ever since i updated the software my cpu is going mad and my drive isnt even plugged in and also when i do try and backup my pst files are not backed up.

has there been any resolution to this or shall i just go back to the previous version

thanks all

[PeterFossi]

I had a WD tech guy remove the 1.6 and he installed 1.5.  It doesn't have all the same problems, but it still eats up CPU and I'm not convinced it backs up ALL the files. the file count doesn't always match on the hard drive and the back up drive.  My suggestion. remove WD software and get a cheap (probably free) basic back up program.  Next time buy a hard drive from a company who cares enough about its' customers to not pass out **bleep** update software.

[ArkayEs]

Just installed a new Passport on my laptop  but the backup tab is greyed over and I can't find a switch/button to give me access to set up backups by file rather than category.  How do I change this? Thought I had installed the full version of WD's software which came on the drive. No?

[painful]

hi, you need to click on the passport drive pic in the home tab and that should show backup as not grey, then click backup and start backup in blue writing bottom right of screen 

[painful]

@peterfossi i reckon you are right, i have gone back to 1.5.4.5 i think it is, and when i unplug the drive and close the smartware in the bottom right of the screen my cpu is still running at around 70-80 %, so i just shut it done in ctrl alt del, processes

not very good though, i have got WD drives in my pc as they have always been trouble free, but its very dissapointing that they have such poor software and support

[jamil_mlh]

I'm a new user on version 1.6. I agree with WATCHFUL that the "non-backup" or "file pending backup" is actually not an error. It is a design architecture, although I'm not sure if it is the best design. It is very confusing. But once u understand the concept, it is a matter of accepting.

My own experience is this -> ALL my files are BACKED UP eventually, including ALL the pst files. What I encountered is that ALL my files are backed within the minute I connect the device, EXCEPT the open PST files. Like WATCHFUL said, all files are initially backed up, but why "error" appears because SW are not able to back-up open PST files. So when does it back-up ? My own experience is that it is about 12-15hrs AFTER Outlook is closed. WATCHFUL indicate about 24hrs, but I don't experience that long. However, I question the need to wait > 12hrs after Outlook is closed for SW to start backup. But for me, for now, since I understood the way the software works, I'm ok with it.

[MickeyG]

Since updating to 1.6.0, no new files or modified files appear to have been backed up at all. It worked fine before the update but when I check to see what files are there on the My Passport external hard drive, there are no files with dates after the date I did the software update.

Wish I hadn't updated it, but now I don't know how to get back to the previous version. Have emailed Customer Support but no reply yet.

The backup tab tells me I have over 100 Gb of files not backed up. I clicked on View Files and the reason it gives for not backing them up is "The system cannot find the path specified". I'm not even sure what this means. I haven't changed anything other than this WD software. Tried switching from Category Backup to File Backup but it still doesn't work.

At least I know I'm not the only one experiencing problems but this seems to be a different problem.

Any advice on restoring the previous version?

[rumin]

Dowloaded 1.6.0 to my ps W7 Home Premium with WD My Book Elite. Initially both the C drive and My Book appeared greyed out and the Backup and Retrieve taps were inactive. I finally discovered that I had to click on the MyBook icon to activate things. However, the back-up is being treated as a fresh back-up, i.e. the files already stored on MyBook have been categorized as "Other files". Will I be able to delete these from my K drive when the back-up completes?

[painful]

@mickeyg i had a copy of the smartware files still on my passport drive which were loaded when i got it.

have a look in the drive in my computer and see if you have got the setup files in a folder on there. i uninstalled the 1.6 version in add/remove programs in control panel and installed the older version.

mine was in a folder called WD apps for windows and i used wd smartware setup (x86) as i have 32 bit xp

i am still not totaly happy with this version as even when the drive is not plugged in and i close smartware in the taskbar, if i go to ctrl alt delete and look at processes there is still several WD processes running fragging my cpu

i have a copy of the file if there is a way i can get it to you

[painful]

@rumin all i have worked out is if you go into the WD smartware.swstore folder you can see all your backed up files. i kept messing around with different versions until i found one i liked and then deleted everything after that folder and ran the backup from scratch