Forums • News & Announcements • WD Knowledge Base
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Reply
Topic Options
Occasional Contributor
Sue123
Posts: 4
Registered: ‎05-15-2012
0

WD Smartware Update Nightmare

Options

‎05-15-2012 09:21 AM

In WD Smartware under Software Settings there is no tab for Back Up Speed. I had it originally and then since the update to 1.6.0 it has gone and I want to change the setting. How do I get it back? It is constantly working and using high CPU and slowing everything else down.

 

I have only just bought this Passport Essential and am now thinking of returning it as it is more trouble than it is worth. I also cannot get any response from the Help Desk.

 

Not happy.

Report Inappropriate Content
Message 1 of 3 (286 Views)
 
Honored Contributor
Alucardx23
Posts: 4,266
Registered: ‎01-14-2012
0

Re: WD Smartware Update Nightmare

Options

‎05-16-2012 01:08 PM

Yeah, it was removed on this latest update. If you like the old version you can uninstall the new one and install the one that came with the HDD.

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Report Inappropriate Content
Message 2 of 3 (263 Views)
 
Occasional Contributor
Sue123
Posts: 4
Registered: ‎05-15-2012
0

Re: WD Smartware Update Nightmare

Options

‎05-17-2012 01:57 AM

Thank you for your reply - more helpful than WD who have not told me that. I have decided to return the drive as it does not do what it says on the tin, but now cannot erase it. Aaaargh!

Report Inappropriate Content
Message 3 of 3 (245 Views)
 
Forums | Ideas | News and Announcements | Register | Sign in | Help | Forum Guidelines
Copyright © 2001 - 2010 Western Digital Corporation, All rights reserved. | Trademarks | Privacy | Terms of Service | Terms of Use | Copyright | Contact WD