Video Freezes

[JonM33]

It's not the hard drive. I have tried 2 different USB hard drives (3.5-inch) and a USB flash drive. All had videos locking up at random locations. It's not the files either as they will lock up at different points when you power cycle the WD TV player.

It has happened to all but one of my MKV videos that I have played so far. Running firmware 1.01.77.

Although I like the Western Digital WD TV it is really upsetting me that this happens so much. If the device needed more memory buffer to prevent this then they should have done so before releasing the product to the market.

I can only hope that third party firmware comes out for the Gen 2 as well. Maybe that will resolve issues.

[Roughor]

I am having a similar kind of problem.

When i play movies they sometimes (1 out of 3) just freeze.

When this happens, i cant rewind or fast forward anymore.

All i can do is go back to the menu. In this menu i see my movie title among witth the audio icon!

That is really strange since i never used the audio player.

The problem is, if i start a (same or different) movie, i get to see the frozen screen right a way and cannot watch anything else.

I mailed it to WD, i keep u guys informed.

[mcommon]

I am having exactly the same problem but the MKV files freeze everytime at 7min 32 secs. Only just started as have been watching these files with no problem for a while now. haven't done anything to box at all to start this problem off.

[jajurek]

Hi! i have the same problem when I try to play movies from my hard disks (My Passport SE: 750GB and 1TB), movies are .avi mostly. What is very odd for me, the same movies from SD cards (by USB reader) are played fluently, without any problems. I am sure, that the transfer from hard drive is much faster than from  flash card - what can it be?

[frustratedByWD]

Same problem here.

The player worked fine until lately, now every video freezes. VOBs, MKVs, the format doesn't matter.

I tried 2 different harddrives, updated the firmware, but nothing helped.

And warranty run out 3 month ago. Really great.

Any hope that WD will look into this?

[WDTV_MKV]

I have the same trouble, please WD tech please send us a response for this trouble or are work in the solution.

[WDTV_MKV]

e same trouble, please WD tech send us a response for this trouble or are work in the solution.

[nijaju]

---

frustratedByWD wrote:

Same problem here.

The player worked fine until lately, now every video freezes. VOBs, MKVs, the format doesn't matter.

I tried 2 different harddrives, updated the firmware, but nothing helped.

And warranty run out 3 month ago. Really great.

Any hope that WD will look into this?

---

Have you tried a hard reset (unplugging and pushing the little button in the little hole)? This seems to fix problems where something worked at one time and then either gradually or all at once just stopped.

As far as your question of any hope that WD wil look into this...I'd say no. That haven't responded to more widespread issues so I doubt they'd get excited over this. Sorry.

[frustratedByWD]

---

nijaju wrote:

Have you tried a hard reset (unplugging and pushing the little button in the little hole)? This seems to fix problems where something worked at one time and then either gradually or all at once just stopped.

---

Thank you for your advice! Yes, I have tried that too, didn't change anything.

---

nijaju wrote:

As far as your question of any hope that WD wil look into this...I'd say no. That haven't responded to more widespread issues so I doubt they'd get excited over this. Sorry.

---

This is really great customer support from WD. I'm afraid I will have to add them to my 'never-again list'.

Do you know if there is a hacked firmware? I think I remember reading something about a homebrew frimware a while ago. Maybe I should give that a try. It can't get any worse...

Can anyone recommend any other, WORKING mediaplayers?

Thanks for your help!

[Duckmanfoo]

I'm in the exact boat as the rest of the guys here!

What the hell??

Is there a fix?

Is there anything to do???

The new firmwars 1.01.77 makes it worse!!

ANYONE??!?!!    BUELLER!?!!!