New Idea

Allow us to add services

Status: Acknowledged
by on ‎06-21-2015 03:54 PM

This should be a no brainer.  Why should we have to wait for a firmware upgrade to be able to add a new service?  If

a firmware upgrade is need for something like Slacker, which has already been around for years, we could die of old

age before you get around to adding newer services.  This is a big thumbs down for an otherwise well featured box.

Status: Acknowledged

Idea approved for voting.

The YouTube Leanback app is particularly bad, but others do it too. Memory and resources are not released after exiting various apps and the WD gets slower and slower and slower until you do a total hard reboot.  Imunerable descriptions of this can be found in the TV products|Live Streaming subforum.

Status: Acknowledged

Pleas Make a New Faster WDTV

Status: Acknowledged
by on ‎09-04-2014 01:25 AM

Although I love the WDTV, the new streaming media technology out there, ex: Roku, makes me feel like I am in the Stone Age with my WDTV.


The WDTV is not too expensive, it is a product I use so much, that I would not have a problem buying a new one about every two years. 


Keep releasing faster a newer technology!

Status: Acknowledged

Idea approved for voting.

Netflix on latest WD TV HD

Status: Acknowledged
by on ‎09-25-2014 08:29 AM

I bought the latest WD TV HD Player and there is no Netflix App available. It would be great if the next Firmware would include Netflix.


The product number is P/N WDBPUF0000NBK-00

Status: Acknowledged

Idea submitted for voting.

Full Web interface

Status: Acknowledged
by on ‎08-05-2012 02:06 AM

A complete web interface that allows browsing of the media library as well as controlling the device.


I use my WDTV for steaming music during the day and as such don't want to have a huge TV switched on all day, besides which I'm often not in the same room. The ability to remotely control the unit from a networked computer anywhere in the house would be a massive improvement - I wouldn't need to keep switching the telly on and standing in the front room while I selected the playlists...


At the moment the web control is a lame picture of the physical remote control, but if you can't physically see the connected TV this is pretty useless.



(Would also me nice if a folder with only playlists showed up in the media library or under the music section)


Status: Acknowledged
Idea submitted.

Skip rewind

Status: Acknowledged
by on ‎01-15-2012 03:23 PM

Rewind in WD is slow. Should be an option 30, 60 and 90 second skip on remote control.

Status: Acknowledged



Imagine for a second that you have a harddrive with 10 movies on it - then you let WD TV download the info and media thumbs for every one of those 10 movies. For every item (movie) it creates a folder (.#movietitle), a metathumb file (#movietitle.metathumb) AND an XML file (#movietitle.xml). That is additional 3 items for every movie - so 10 movies on the drive become 40 items (folders and files) on the drive.


Then lets bulk this up to a 3TB NAS drive with a 1000 movies... That becomes 3000 items (folders and files) in addition to the 1000 movies. As long as you're just accessing this through WD TV there is no big problem.

But try and open your NAS in Explorer on Windows - holy mother of.... That is a BIG BIG mess!!


My suggestion:

Put all extra files and folders downloaded into one single top-folder - call it WDTVINFO for example... That one folder would cover ALL downloaded media info in any folder/sub-folder on our storage device. (Does it make sence??)


An example:




           - Cartoon()

           - Back to the future.mkv

           - Pirates of silicon valley.mkv

           - .....


           - Trip to Paris()

           - .....


           - Big Bang Theory()

                       - Season 1()

                                  - Episode 1.mkv

                                  - Episode 2.mkv

                                  - ....

                       - Season 2()

                       - ....

           - ....


That way you keep a sleek looking overview when accessing the NAS or harddrive from Windows, MAC or Linux...


Hope you (WD) will make this as it will help a lot in overview of folders...


Best regards

Status: Acknowledged
Idea approved for voting.

I think if hovering over a folder in this view, then the folder.jpg should be displayed on the right hand side of the screen


See attached screen shots


Current look:



Suggested look:



Status: Acknowledged
Idea accepted for voting.

change video display ratio

Status: Acknowledged
by ‎11-19-2011 12:51 AM - edited ‎11-26-2011 01:31 AM



the way we can zoom and pan when video are displayed is great. But one key feature is mising to be able to change the video playing ratio. it would be great to be able to select to play the video in real size, in full screen, in fit-to-screen or full screen with original ratio (the same way you can select the display format with windows media center). Most of the movie are in a different ratio than 16:9 and when the wd live streaming play them, it adds black area on top and bottom. If we zoom, we lose part of the image on the right and left. Changing the ratio should modify the video display but it could extend the video size to its maximum and fully cover the screen.




Status: Acknowledged
Hi, can you help clarify why the aspect ratio setting in Audio/Video output is not good enough?

Amazon Prime on WD TV Live

Status: Acknowledged
by on ‎10-14-2014 02:28 PM

I have a couple of WD Live TV and have used them for years. I am also an Amazon Prime member. The issue I have is that WD Live TV does not support Amazon Prime. Also Amazon Fire TV does not support external video sources. What needs to be done to have Amazon Prime on my WD Live TV? Possibly, a firmware upgrade?

Status: Acknowledged

Idea submitted for voting.

Mark File as 'Watched'

Status: Acknowledged
by on ‎01-01-2014 08:05 AM

My apologies if this has been requested before as I have seen it mentioned in another forum. 


A manageable feature to set a file as 'Watched' would certainly be a useful feature. Especially for TV Series. With so many of them available, it is often tough to keep track unless one has an excellant memory or marks it down somewhere. I used to manage the files on a local drive and archive them at my PC. Now I has a NAS system and don't want to delete the ones I've watched. My wife and I now keep a piece of paper by the TV and mark last watched.


The WDTV Live already has a basic feature which in Gallery or Thumbnail View, displays a half circle meaning it's been watched. However, if power is lost to the unit, this info is reset. If one can set favorite rating to a file, it shouldn't be too difficult to set 'Watched' ? I guess another way to manage it would be to put them all into favorites and remove them as they are watched.




Status: Acknowledged
Idea submitted.



With new movie and tv steaming sites becoming available to us users in Australia eg Netflix, I was hoping to be able to use my WDTV for linking to Quickflix.  However I was unable to find any option to be able to add this option to the current list that includes many unusable items as well as the aforementioned Netflix.  I sent a message to WDTV support and was advised that the option to add more sites was not available but that I should enter a request/new idea post here.


Therefore can I request a software upgrade to delete unusable/ unwanted sites and to download / add new user specific sites please.


Until this option is available my WDTV so restricted compared to the options available now and makes it an inferior item when looking at the Smart TV's and the new Smart media players.


Hoping for a positive response


Best regards




Status: Acknowledged

Amazon Instant Video

Status: Acknowledged
by on ‎02-23-2014 05:38 AM

Amazon is starting Instant Video in Germany on Feb, 26.


So please add support. Since every Prime-Member gets free accsess, there are quite a lot people 

wo want to use it. 

Status: Acknowledged

Gapless Audio Playback

Status: Acknowledged
by on ‎10-07-2011 03:58 AM

Please Add Gapless Audio Playback its a must and it would make WD TV the only option for media playback

Status: Acknowledged

I recently bought 2 of these boxes.  Started with one and liked it enough to buy another.  


The things i miss from my old xbmc setup that i think are worth mentioning together because they should all be relatively easy to add are, 


1. A volume control on the remote like in the app as mentioned by others

2. The ability to jump forward/backward while playing back video or music using the left/right/up/down arrow buttons

3. A visualization while listening to music like 'milkdrop'. This one not as easy to add but would be a big improvement. 

4. Some sort of mark noting whether videos have been 'watched' or not. 

5. A gallery view for thumbnails (video especially) would be nice too. 


Thanks WD


Status: Acknowledged

Please Fix TV Shows Thumbnail Resolution

Status: Acknowledged
by Community VIP on ‎12-18-2014 11:16 PM

When using the "Get Content Info" scrapper for TV Shows, the downloaded thumbnail is FULL Resolution and a Large File Size


ie. 680(w) x 1000(h)  around  500kb


This causes Massive Navigation Slowdown browsing in all views.


The problem does not apply to "Movies" as the downloaded thumbnail is automatically scaled down and recompressed


eg. 154(w) x 231(h)  around 10kb


For a visual difference comparison, here is a picture that illustrates the problem



Status: Acknowledged

An open App platform

Status: Acknowledged
by on ‎04-26-2012 04:22 PM



I'd personally like to see in the services section an "app" platform, much like the roku, where developers can build their own apps and share them with the community, and you can pick whichever you like and have them on an apps dashboard.  It's the way forward. 

Status: Acknowledged
Idea submitted for voting.

I just switched from a competing product (Popcorn C-200) to WD TV Live Streaming and the feature I miss most is being able to use the number keys on the remote to jump into fixed percentage positions of a video(/audio). I.e. pressing 1 will jump to the first 10% of the movie, pressing 5 will jump to 50% of the movie , pressing 0 will jump to the very beginning of the movie etc. Right now the number keys are not used for anything on the remote so this feature would fit in well. Also the existing features on the remote to jump forward/backward in a video is not very easy to use.

Status: Acknowledged
Idea approved for voting.

Current Firmware - 2.01.86 (12/2013)


Watching a flick, every time I click on the Pause/Play the Information Bar appears. One third of the screen (up to half, because of 'fog' of this Information Bar) is not viewable. I have to press on the OK-button to turn it off.

Seeing the Information Bar  is circumstantial, because I want to enjoy the freeze image. When I want to watch single images I have to click very often the Pause/Play. It causes trouble when I have to see the Information Bar every time.


Why does the Information Bar appear every time I press the Pause/Play or the OK-button? The user should have the possibility to turn off this Information Bar totally that it never appears when clicking on Pause/Play. It is suffice when the Information Bar apppears every time I click the OK-button.


Would be great to have this feature in an upcoming firmware update. :-)

Status: Acknowledged
Idea approved for voting.

Support for Dutch Uitzending Gemist

Status: Acknowledged
by on ‎01-18-2012 03:19 AM

In the Netherlands a lot of people use Uitzending Gemist, which is the ability to watch back TV shows that aired on the 3 Dutch public broadcasting channels (Nederland 1, 2 and 3). They have an API here.


Please build in support for this.

Status: Acknowledged
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