1080p MKV file with DTS - no sound

[RealKeiron]

I've been trying to play a 1080p MKV file with 6ch DTS audio on my WDTV Live player, and there's no sound, only picture. I'm using an HDMI connection to a Sony STRDN1000 AVR and then onward to an Hitachi 42PD7000MA plasma (it can only do up to 1080i res, not 1080p ) , and I've tried using all three WD audio settings , stereo, pass-thru via optical & pass-thru via HDMI, all with the same result. I have successfully played some 720p MKV files with 6ch DTS without any problems. I've also tried using different firmware versions 1.04.17 , 1.04.22 and 1.06.15, but the 1080p MKV file won't give me sound. Could this be caused by Cinavia (not sure if the file has it, or not) ? Is there any more firmware available after 1.06.15 to fix the bug?? All other ideas welcome.

[TonyPh12345]

No, there's no Cinavia.

Please post the FULL TEXT output of MEDIAINFO for a file that does NOT work.

http://mediainfo.sourceforge.net

[RealKeiron]

I found this in one of the .mkv file's txt attachments, hope it helps....

General

Format: Matroska

Format version: Version 2

File Size: 5.35GB

Duration; 1h 28m

Overall bitrate: 8652kbps

Writing application: Lavf51.12.1

Writing library: Lavf51.12.1

Video

ID: 1

Format: AVC

Format/info: Advanced Video codec

Format profile: Baseline@L4.0

Format settings, CABAC : No

Format settings,  Reframes : 5 frames

Format settings,  GOP : M=1, N=12

Codec ID: V_MPEG4?ISO/AVC

Duration: 1h 28m

Bitrate: 7069kbps

Width: 1920 pixels

Height: 800 pixels

Display aspect ratio: 2.40:1

Frame Rate Mode: Variable

Frame Rate: 23.976fps

Color Space: YUV

Chroma sampling: 4:2:0

Bit Depth: 8 bits

Scan type: Progressive

Bits/(Pixel*Frame): 0.192

Stream size: 4.37 GB (82%)

Language: English/English

Audio

ID: 2

Format: DTS

Format/Info: digital Theater Systems

Codec ID: A_DTS

Duration: 1h 28m

Bitrate mode: Constant

Bitrate: 1411.2 kbps

Channel(s): 6 channels

Channel positions: Front: L C R, Side: L R LFE

Compression mode: Lossy

Stream size: 894MB (16%)

Language: English/English

[ShojoBakunyu]

I'm having similar problems... But my files won't play at all. 

I hooked both of my media players (1 TV Live and 1 TV Live Plus) to the internet and it said they had software updates so I ran them on both players (in different parts of the house) and now when I go to watch .mkv video files, it says that the file format is not supported. These are video files I've played in the past on BOTH media players AND my computer without a problem, so it isn't that the files themselves are corrupted. Is there any way to add MKV codec to the players and if not, how do I roll back the updates to the versions that worked? Thanks in advance for any help you can provide.

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What I Have:

❤ WD TV Live Plus

http://wdc.com/en/products/products.aspx?id=320 (Hardwired through Ethernet Cord)

❤ WD TV Live

http://wdc.com/en/products/products.aspx?id=330 (Connected through Wireless Adaptor)

ø¤º°`°º¤ø °º¤ø,¸¸,ø¤º° ø¤º°`°º¤ø

[Scandy]

ShojoBakunyu, Since you are asking a completely different question, you should start a different thread. You will get better answers that way.

Before rolling back, try pressing the reset button on the WD box. Hold the reset button for 1 or 2 seconds. Resetting sometimes fixes the type of problem that you are seeing.

[KroBaar]

I have a WD TV LIve Streaming Media Player with firmware 1.10.13.  I'm having a similar problem with a matroska file, below is the MediaInfo for the file:

General
Format                         : Matroska
Format version                 : Version 2
File size                      : 6.13 GiB
Duration                       : 2h 22mn
Overall bit rate               : 6 152 Kbps
Writing application            : Lavf51.12.1
Writing library                : Lavf51.12.1

Video
ID                             : 1
Format                         : AVC
Format/Info                    : Advanced Video Codec
Format profile                 : Baseline@L4.0
Format settings, CABAC         : No
Format settings, ReFrames      : 1 frame
Format settings, GOP           : M=1, N=12
Codec ID                       : V_MPEG4/ISO/AVC
Duration                       : 2h 22mn
Bit rate                       : 2 958 Kbps
Width                          : 1 920 pixels
Height                         : 800 pixels
Display aspect ratio           : 2.40:1
Frame rate mode                : Variable
Frame rate                     : 23.976 fps
Color space                    : YUV
Chroma subsampling             : 4:2:0
Bit depth                      : 8 bits
Scan type                      : Progressive
Bits/(Pixel*Frame)             : 0.080
Stream size                    : 2.95 GiB (48%)
Language                       : English
Default                        : Yes
Forced                         : No

Audio
ID                             : 2
Format                         : DTS
Format/Info                    : Digital Theater Systems
Codec ID                       : A_DTS
Duration                       : 2h 22mn
Bit rate mode                  : Constant
Bit rate                       : 3 072 Kbps
Channel(s)                     : 6 channels
Channel positions              : Front: L C R, Side: L R, LFE
Sampling rate                  : 44.1 KHz
Bit depth                      : 16 bits
Compression mode               : Lossy
Stream size                    : 3.06 GiB (50%)
Default                        : Yes
Forced                         : No

 The WD TV Live is connected directly to my TV via HDMI.  The Audio output is set to Stereo.  I also tried Digital Pass-Through via HDMI only but still no sound either.  Is there a problem playing back the A_DTS codec?

EDIT: Updated product description.