Request Official WD Response

[80sGuy]

Nothing but clowns working at WD, seriously, quality control ain't really that hard...unless the company hires nothing but dumb people, which I think is the case otherwise each new firmware couldn't be worst than the previous one.

[Cusco]

I just want to know where will be available the next firmware update.

Thanks a lot.

[Scandy]

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Cusco wrote:

I just want to know where will be available the next firmware update.

Thanks a lot.

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Western Digital, like most other companies, does not release any information about when (or if) there will be a firmware upgrade.

[Nathan7545]

Consider that there's been 2 firmware updates with the hub, and the new wd live.

we can consider the live/live+ a dead platform. I expect no more firmware updates. it's sad wd choose to not provide bug fixes, but it is what it is.

[kyosti]

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Scandy wrote:

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Cusco wrote:

I just want to know where will be available the next firmware update.

Thanks a lot.

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Western Digital, like most other companies, does not release any information about when (or if) there will be a firmware upgrade.

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The reason for WD to not publish any information about their release schedules, is not that WD doesn't want to . The reason is that they just don't know when they're ready with the next release, because they don't have the required skills and capability. Like most HW companies. If they knew, they would of course serve the customers and users better and provided this information.

Most modern SW companies are able to do continuous deployment (e.g. twitter, facebook, spotify and google in some products) and release new increments many times per day. This is what most HW companies are really trying to learn, but it is really hard to transform and takes a lot of time. Unfortunately. This is also the reason why many SW companies are now beating HW companies (e.g. in the mobile phone industry).

[80sGuy]

^^If they recently can released two NEW Firmwares for the 1TB HUB (on Nov, 18, 2011) and for the Live Streaming (WiFi) then there shouldn't be a problem releasing an update for our LIVE PLUS, maybe they will or maybe they won't. The question is would the new firmware (if there is one coming) addresses the issues or will there be newer problems?

[eylusion]

I feel so violated and cheated. I've been using my wdtvlive+ for over a year now, solid, like every single day. I knew exactly what I was purchasing and what it's capabilities were, but the online updates to firmware is what sold me. I assumed naively that they were going to really push updates hard and fast to try and keep up with other devices. **bleep** just 6 months after buying the **bleep** thing I saw blu-ray players with more features built into them. I can't believe how I let myself get duped so badly, I figured the whole purpose of a standalone device was to be able to update it continuously and for many years to come, until they finally squeezed every last cpu cycle out of the **bleep** thing... I expected soooo much more out of this device, i'm not saying it's bad, I've enjoyed using it. I just didn't expect it to fade into mediocrity like it has. I suppose I'll go buy one of them new tv's with probably more features than this **bleep** thing ever had.

[Scandy]

Hang in there eylusion...Bill_S (the forum community manager) has said a couple of times in this thread that he thinks there will be at least one more firmware release. Hopefully, WD will fix some of the major issues before abandoning firmware support.

[eylusion]

Well I'm not really mad about the quality of the product, I mean yes it was alittle touch and go with the netflix (app?) for awhile  and the youtube searches could at least for the love of god filter out the non-watchable due to being a media device. But I understand that's not really WD's fault (being as those like SDK's or whatever are provided by their respective companies and in a lot of situations WD's hands are tied, and with things like paying royalty's on codecs and the like, in some situations yes WD had kinda bent over backwards for us. I use the device every day, love the pandora, and it's nice to watch some youtube vids on my big tv than on alittle laptop or whatever. I FREAKING dig the optical out, I'll never go back to anything else but optical, whoever invented optical audio should seriously get a pat on the back.

I'm just soooo hurt, cuz like I did some research back probably say halloween of 2010, I saw what the Roku was doing, I saw the google tv, the apple tv had been on the market for a short time i think but they were still working out a few bugs here and there. But I was like, okay so it doesn't have amazon video on demand (which i like when it's got something netflix doesn't)  but I thought to myself, with these firmware updates **bleep** it'll probably be a couple weeks and walah i'll wake up one day update my device, and there will be the vudu, and the amazon and the hulu [Deleted] and all the other things everyone else has. Here I am over a year later and I've seen firmware updates that fix language support, add keyboard support, fix subtitle thingy majigs... but I mean come on, where are the features!

I love my little WD plus box, use the **bleep** out of it, i'd recomment it to anyone who wants a great device, codec and hd support and the like.

But adding a games section with those retarded games? [Deleted], I'd like to think WD thinks alittle higher of their customer base than trying to placate us with crap like that. It's kinda like saying, sorry we aren't gonna add a really cool feature like watching amazon videos, so here play these [Deleted] games and watch 30 second webcasts by people that absolutely no one gives a flaming crap about.

I might as well just hook windows media center up to my tv and watch old reruns of star trek enterprise....

It just blows my mind they didn't bring forth more with their updates...

[Nehptis]

Ive had 2 lives for a over a year now. My major issue is the lack of focus on the core functions of playing vids. It should have better options for vids like a recent play list integration with the web for cover art and meta data. All i want is a full featured media player to stream vids with full dvd menus pandora amazon netflix youtube. Appletv no dvd menus boxee google tv roku all fall short. Not sure why no company can hit the mark.