Request Official WD Response

[fhall1]

>> Well, let's just hope that the last update fixes all the existing problems!

Hahahahaha....given the track record of every release since pretty much forever, I don't see that happening

[Andi172]

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Bill_S wrote:

The way the process has been lately, I doubt it, and especially if this turns out to be the last update.

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kyosti wrote:

This is sad, especially if this turns out to be the last update. This tells me that your production/release process is heavy and cumbersome. Otherwise you would get professional help and valuable feedback for almost free from the enthusiasts in the community.

Well, let's just hope that the last update fixes all the existing problems!

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I'm pretty sure it will be the last update and support will be stopped after release.

And I'm convinced that this SW won't be the large throw .

I bought the Live and HD (1st Gen) in Dec 2009 and have to say that my WD support experience in two years is more or less negative:

• HD support has been stopped at the beginning of 2010 leaving several issues unfixed.
• German translation issues in Live FW reported by me in Jan 2010 have been fixed with 1.06.15_V in Sept 2011 even not mentioned in the release notes . Ok, finally they have been fixed but it took sooo long...
• Already fixed issues (e.g. 3TB USB HDD issue in Live FW) appear again in newer firmware versions (here 1.06.15_V).
• Useless functions for users outside US have been added to Live FW, but the nice menu fading is not working any more. Now the menu point has been removed without any comment.

Thanks god I have no 3TB USB drive (using a WD 3TB NAS instead) as a downgrade will remove the translation fix I had to wait for nearly two years.

I'm still hoping that support for the new WD remote app will be added but I think it is unrealistic.

And no, I won't buy the new Live as I had to wait long enough getting the old one in good shape.

[guestus]

All our posts, all petitions ignored by WD. I'll be never by another WD product. 

[Techflaws]

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Andi172 wrote: German translation issues in Live FW reported by me in Jan 2010 have been fixed with 1.06.15_V in Sept 2011 even not mentioned in the release notes. Ok, finally they have been fixed but it took sooo long...

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They mentioned it in the 1.04.12 release notes. I listed bugs in the original WD's translation and immediately upped my revised edition when the LIVE came out. brad.cc jumped right on it for his custom firmware, WD still hasn't fixed all. Go figure.

[thepanoguy]

If people think that the WD support is useless; I can tell you there are worst manufacturers.

There is a Chinese WDTV Live clone in circulation that has hacked the WDTV Live code to work on its device.

There are a number of cable and satellite boxes in circulation that have been hacked by their owners to use WDTV Live code to enhance the video playback capabilities of their boxes.

Maybe the issue of support and feedback has stalled because of the software piracy issues by a number of WD competitors.

Maybe the solution is to enter into a NDA with the WDLXTV developers to enhance the WDTV range of boxes without the WD competitors gaining any advantage.    

[80sGuy]

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thepanoguy wrote:

If people think that the WD support is useless; I can tell you there are worst manufacturers.

There is a Chinese WDTV Live clone in circulation that has hacked the WDTV Live code to work on its device.

There are a number of cable and satellite boxes in circulation that have been hacked by their owners to use WDTV Live code to enhance the video playback capabilities of their boxes.

Maybe the issue of support and feedback has stalled because of the software piracy issues by a number of WD competitors.

Maybe the solution is to enter into a NDA with the WDLXTV developers to enhance the WDTV range of boxes without the WD competitors gaining any advantage.    

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Care to let us know which are the clones?

[Techflaws]

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thepanoguy wrote:

I can tell you there are worst manufacturers.  

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 And yet that somehow doesn't help at all.

[Anton]

Bill_S

So is there any hope to get new firmware for live and live plus in Jan of 2012?

Or may be new plans abour release?

[Bill_S]

No, it will probably be more like February sometime.

[sfeen]

Probably never is more like it..